Service Engineer – Scotland

Reliance High Tech; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading security solutions provider in London seeks an experienced technical expert with strong fault-finding skills in electronic security systems, including CCTV and access control. You will work collaboratively to ensure customer satisfaction and maintain knowledge through training. Excellent communication and a proactive attitude are essential. Interested candidates should submit a CV and cover letter to the provided email.

Qualifications

• 4+ years of experience in electronic security.
• Good knowledge surrounding digital electronics systems.
• Proven customer service record.

Responsibilities

• Provide technical expertise in fault finding across security systems.
• Collaborate with teams to ensure customer expectations are met.
• Maintain up-to-date technical knowledge through training.

Skills

Technical expertise in fault finding

Knowledge of Access control systems

Excellent communication skills

Teamwork and flexibility

Education

NVQ 3 in Electronic Security or equivalent proven experience

Tools

Windows Operating Systems

Digital electronics principles

TCP/IP Networking

Job description

Overview

Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry? If your skills, ambition, and ethos match our values below – call us.

Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.

For more information about our business, visit the company website.

Responsibilities

• Provide technical expertise in fault finding and repairs across a varied selection of PC/Network based and analogue security systems with a working knowledge of different high-end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large multi-site installations with PC Based Digital Recorders.
• Understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
• Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
• Participate in team meetings and actively contribute towards the business’ activities.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.
• Maintain up to date technical knowledge through internal and external training provision.

Your Competencies

• NVQ 3 in Electronic Security or equivalent proven experience (4+ Years).
• Knowledge of Access control / CCTV / Intercom / Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems; Health and Safety.
• Good knowledge of Access control / CCTV / Intercom / Intruder systems.
• Good knowledge surrounding digital electronics and electrical systems.
• Microsoft OS knowledge.
• Working knowledge of TCP/IP and other network fundamentals of UFE’s (Unified Front End).

Your Profile

• Excellent communication skills – written and verbal with a can-do/will-do attitude.
• Flexible and able to work as part of a team essential with a proven record of great customer service and the ability to manage time and workload independently.

Contact

To express an interest in this role please send your CV and a covering letter to [e-mail].

All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.