Service Engineer / Production Support Technician

Owen Daniels; Worcester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading machinery manufacturer is seeking an experienced Service Engineer/Product Support Technician to join their dynamic team. This role involves installing and maintaining labelling systems across the UK, providing exceptional customer support, and becoming a technical expert in cutting-edge technology. The ideal candidate will have 2-3 years of relevant experience and a strong understanding of engineering principles. Competitive salary of £40,000-£50,000 plus a company car and bonuses are offered.

Benefits

Company Car

Allowances

Bonus

Qualifications

• 2-3 years' experience in a field service or technical maintenance role.
• Strong bias towards mechanical or electrical engineering.
• Experience within packaging, automation, labelling, or similar sectors.

Responsibilities

• Installing and commissioning labelling systems at customer sites.
• Conducting advanced diagnostic fault-finding and repairs.
• Performing preventive maintenance for optimal performance.
• Delivering hands-on training to customers.
• Preparing detailed service reports.

Skills

Field service experience

Mechanical engineering understanding

Electrical engineering understanding

Fault-finding on machinery

Customer support skills

Education

Relevant engineering qualification (e.g., HNC/HND)

Job description

Overview

Service Engineer/Product Support Technician
Covering Worcester / Redditch Area

Are you a Service Engineer / Product Support Technician looking to join a dynamic service team for a leading design and manufacturer of bespoke machinery? This is a fantastic opportunity for an experienced Service Engineer to work with cutting-edge technology, provide exceptional customer support, and become a technical expert for a world-leading brand.

Responsibilities

• Installing, configuring, and commissioning labelling systems at customer sites across the UK.
• Conducting advanced diagnostic fault-finding and carrying out effective on-site repairs.
• Performing preventive maintenance to ensure optimal machine performance.
• Delivering comprehensive hands-on training to customers on system operation and maintenance.
• Preparing clear and detailed service reports with recommendations.
• Collaborating with the internal team on spare parts and warranty processes.
• Ensuring all work is completed to the highest quality, health, and safety standards.

Salary Package

• Competitive Annual Salary £40,000-£50,000
• Company Car
• Allowances and Bonus

Essential Experience & Skills

• A minimum of 2-3 years' experience in a field service, product support, or technical maintenance role.
• A strong bias toward either mechanical or electrical engineering, with a solid basic understanding of both disciplines.
• Proven experience in fault-finding on machinery; ideally within packaging, automation, labelling, or a similar industrial sector.
• A relevant engineering qualification (e.g., HNC/HND, Apprenticeship, NVQ Level 3) or equivalent demonstrable experience.
• A full, clean UK driving licence.

If you're a skilled Service Engineer with 2+ years' experience in a similar role with a strong bias towards either mechanical or electrical engineering, with a solid basic understanding of both disciplines, looking for a new opportunity on a permanent basis to join a leading manufacturer then please apply now