Service Engineer

Anglian Home Improvements; Peacehaven; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement company in Peacehaven is seeking an experienced Service Engineer. This role requires excellent customer service skills to assist with product and installation maintenance related to our 10-year warranty. Benefits include a competitive salary, company van, and opportunities for career development. Join us to make a real impact in a dynamic environment.

Benefits

Competitive salary

Pension

Company van

31 days holiday, increasing with service

Paid time off for volunteering

Comprehensive health benefits

Discounts on products and services

Qualifications

• Proven experience in a customer-facing role.
• Willingness to travel and work independently.
• Full driving license required.

Responsibilities

• Monitor and report installation metrics and performance.
• Visit customer homes and diagnose product issues.
• Provide high level of service to every customer.

Skills

Customer service skills

Time management skills

Communication skills

Ability to work independently

Education

Experience of uPVC installation and maintenance

Job description

Overview

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?

Our Service Engineers are essential to efficiently & effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Responsibilities

• Monitor and report on installation metrics, performance, and KPIs.
• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
• Demonstrate & explain correct product care to customers.
• Be customer focused and provide a high level of service to every customer.
• Make sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed.
• Complete service calls as scheduled and in a timely manner using our “Right First Time” approach, helping to reduce any cancelled appointments.
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device.

What We’re Looking For

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills and experience in a customer facing environment.
• Be able to work on your own initiative in a standalone field based role.
• A willingness to travel as required and show flexibility within the working week.
• Good time management skills.
• Good communication skills.
• A full driving license.

Why Join Us?

• Competitive Salary
• Pension
• Company Van
• 31 days holiday, increasing with service, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.