Service Engineer

Alstom; Glasgow; On-site; GBP 54,000; Full time

Job summary

A major transportation firm in Glasgow is looking for a Technical Support Specialist to provide crucial support for in-service vehicle faults. The role requires technical fault finding abilities and experience in maintenance, aiming to ensure fleet safety and reliability. You will collaborate with suppliers, audit production outputs, and provide a 24/7 support service. The position offers a competitive salary, comprehensive benefits, and opportunities for development in a dynamic work environment.

Benefits

Comprehensive social coverage

25 days annual leave

Flexible benefits

Investment in employee development

Qualifications

• At least 2 years experience in a technical/maintenance position.
• Strong aptitude in electrical fault finding.
• Training in mechanical/electrical engineering.

Responsibilities

• Provide 24/7 support service to trains in service.
• Audit production site outputs for safety compliance.
• Assist with Safety of the Line incidents.
• Ensure quick reporting during in-service failures.

Skills

Technical fault finding

Interpersonal skills

Electrical fault finding

Reading wiring schematics

Relay-logic control systems

Education

Trade apprenticeship, HNC or equivalent

Tools

SAP web-based fleet management system

Job description

Req ID: 497285

Location: Glasgow

Appointment Basis: Permanent

Apply by: 23rd January

Salary + Benefits: £54,

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Provide first-line reactive technical support for in‑service vehicle faults, ensuring a prompt and effective response. Support production sites (Alstom & suppliers) to maintain fleet availability in line with the timetable. Offer technical guidance to uphold fleet safety and reliability.

We’ll look to you for:

• Provide an effective 24/7 support service to trains whilst in service.
• To audit the output of production sites to ensure safety and compliance with the business specification and report via 'pro forma' to the Fleet Management Team & Outstations Manager.
• Carry out Lone & Wayside working
• Assist with follow up to conclusion, Safety of the Line incidents (including derailments), rescue & recovery and providing technical reports, as required by the Service Delivery Manager.
• Ensure that when in service failures occur, vehicles are dealt with promptly and information is passed speedily and effectively to Alstom personnel at the Service Delivery Centre to facilitate a repair.
• Ensure all defects reported in traffic on the Class 222 Fleet to the Service Delivery Centre or Defect Control Desk.
• Inputting/ closing of defects/ fleet checks/ campaigns on Alstom’s SAP web-based fleet management system.
• Ensure that Maintenance Suppliers provide vehicles that meet the specifications for safety, cleanliness and reliability.
• Bring to the attention of the Fleet Management team, any specific safety matters of which they become aware and recommend action.
• Work with Traincrew when vehicles are in service to ascertain faults/issues.
• Proactive monitoring of in-service vehicles through laptop-based specific software
• Fault diagnostics onboard vehicles via TMS (Train Management System) and Laptop-based specific software whilst in service.
• Ensure that they are aware of and comply with the requirements of Company Procedures, legislation and industry standards.
• To produce reports, verbally, in writing or on computer, of work carried out or actions taken.

Outstation Support

• To attend local outstations and assist the Maintenance Suppliers with on‑site technical advice and expertise.
• To audit the process and output of production sites to ensure safety and compliance with the business specification and report via 'pro forma' to the Service Delivery Manager.
• To produce reports, verbally, in writing or on computer, of work carried out or actions taken.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Trade apprenticeship, HNC or equivalent
• A proven competence in technical fault finding and interpersonal and negotiating skills with at least 2 years experience in a technical / maintenance position.
• A strong aptitude and proven experience in electrical fault finding, reading and interpreting wiring schematics, relay‑logic control systems, I/O based controllers
• Training in mechanical / electrical engineering

Things you’ll enjoy

Join us on a life‑long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long‑term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award‑winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

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