Service Engineer

Johnson Controls; Elmbridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fire safety company is seeking a Service Engineer - Fire to service Fire Alarm Systems in the South West London area. The role requires experience in the fire industry, excellent customer service skills, and the ability to troubleshoot issues. Applicants should hold relevant qualifications and a full clean driving license. This position offers competitive pay and career progression opportunities.

Benefits

Competitive salary

Optional overtime

Generous callout payments

Travel time compensation

Pension scheme

25 days holiday plus bank holidays

Uniform and ongoing training

Qualifications

• Experience within the Fire industry with knowledge of large systems.
• Expert knowledge in Fire, Gas, and Aspiration systems.
• Full clean driving license required.
• Ability to lift and climb ladders comfortably.

Responsibilities

• Service Fire Alarm Systems to industry standards.
• Provide excellent customer service and manage time efficiently.
• Complete Engineer work reports or checklist as appropriate.

Skills

Customer Service

Troubleshooting

Knowledge of Fire Systems

Computer Skills

Education

Relevant Industry Qualifications (18th edition/NVQ/C&G/BTEC/FIA)

Job description

Service Engineer - Fire

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

• Competitive basic salary with excellent additional earnings potential
• Optional Overtime
• Generous callout payments – Best in the industry
• Travel Time – Averaging 3% of basic salary
• Engineering Commission scheme – Averaging 7% of basic salary
• Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays

• Uniform, all PPE, tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities
• Our team average 20+ years length of service
• Staff referral scheme up to £2,000

What can Johnson Controls do for you?

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What you will do

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineer will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team. The successful Engineer will cover the South West London area and support the wider team when required.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.

• Correctly complete Engineer work reports or checklist as appropriate.

What we look for

Experience within the Fire industry with knowledge of repair and maintenance of large systems. Expert knowledge in mainstream and top end Fire, Gas and Aspiration systems.

Working knowledge of industry standards and have a logical approach to troubleshooting together with good computer skills.

Had or have previous experience working in a customer facing environment.

Must hold a full clean driving license.

The ability to lift and climb ladders and be comfortable working at height.

Preferred:-

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

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