Service Engineer

Supermicro; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in Crawley seeks a Datacenter System Engineer for 1st and 2nd line support in server hardware issues. Candidates should have vocational IT education and good English skills, alongside communication and analytic capabilities. This role involves remote problem-solving for international clients and may require occasional travel. The company offers competitive salary and extensive training opportunities in a supportive team environment.

Benefits

Competitive monthly salary

Pension scheme

Extensive education and training offer

Supportive team environment

Qualifications

• Experience with 1st and 2nd line support required.
• Experience in datacenters is an advantage.
• Ability to work individually and under pressure.

Responsibilities

• Accept and solve problems in server hardware.
• Analyze and provide solutions for international customers.
• Work flexibly to meet customer satisfaction.

Skills

1st and 2nd line support

Analytic and problem-solving mindset

Good communication skills

Basic knowledge of Windows OS

Basic knowledge of Linux

Knowledge of system management

Education

Completed vocational education towards IT

Job description

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary

1st / 2nd line Datacenter System Engineer

Essential Duties and Responsibilities

As a Datacenter System Engineer you are responsible for accepting, registering and solving various problems in the field of server hardware. We analyze and solve problems for our international customers both remotely and at the customer location. This role offers the opportunity to quickly become familiar with many different aspects of IT at various customers. This makes it an excellent opportunity to broaden your knowledge and experience and thus lay the foundation for the future of your career. You will be part of a very close team with a good working atmosphere.

Customer satisfaction is the focus in this position. You get satisfaction from solving problems and can work in an environment with different cultures and nationalities.

You are flexible and willing to travel occasionally to serve our customers.

Qualifications

What do we ask of you?

• A completed (senior) vocational education towards IT or comparable level obtained through experience.
• You have an excellent command of the English language.
• You have experience with 1st and 2nd line support.
• Experience in datacenters is an advantage.
• You have good communication skills.
• Analytic and problem-solving mindset
• You quickly gain knowledge.
• You can perform individually and under pressure.
• You have (basic) knowledge of the Windows OS/Linux.
• You have (basic) knowledge of system management (networks, servers, databases).
• You are representable.

What do we have to offer you?

• A competitive monthly salary.
• Pension scheme
• An extensive education and training offer within the Supermicro Academy to further develop your knowledge and experience.
• Surrounded by colleagues within your field to brainstorm with.
• Various and challenging assignments.
• A working week based on 40 hours.
• A close team with a good working atmosphere.

Are you interested after reading this vacancy? Send in your resume and motivation or contact our account manager/recruiter directly.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.