Service Driver Team Lead

Shred-it; Littlehampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading waste management company in Littlehampton is seeking a candidate to oversee Service Drivers and manage branch operations. Responsibilities include ensuring daily work schedules, assisting in data entry on the SAP system, and maintaining health and safety standards. The ideal candidate should be GCSE educated, have knowledge of Health & Safety guidelines, and possess good interpersonal skills. This role offers opportunities for personal development and a range of employee benefits.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to employee support fund

Online library for self-development

Annual performance-related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• Educated to GCSE level or equivalent.
• Certificate of Professional Competence is an advantage.
• Knowledge of Health & Safety guidelines.

Responsibilities

• Ensure daily work schedules for Service Drivers are prepared and distributed.
• Assist in opening and closing of branch.
• Provide support for Service Drivers and help resolve service problems.
• Assist the Supervisor in customer data entry on SAP data system.

Skills

Good time management skills

Good interpersonal skills

Computer literate

Proficiency in SAP data system

Mechanical aptitude

Positive attitude

Customer Service Orientation

Some Fleet Maintenance

Understanding of Routing Principles

Education

GCSE or equivalent

Certificate of Professional Competence

Job description

Job Overview

Represents the overall interests of the company in a specific business market area and assists the Supervisor Customer Service in the planning, administration, monitoring and optimizing the operational performance of the branch. Embraces the values of the Company. This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities

Ensures that daily work schedules for SD's are prepared and distributed. Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week. Ensures that Health & Safety standards are maintained and adhered to according to Shred-it policies and statutory requirements. Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided. Helps resolve service problems as directed. Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes. Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system. Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service. Assists in Fleet Maintenance of all vehicles of the Branch, as directed.

Required Education

in GCSE IOSH Managing Safety Educated to GCSE level or equivalent Certificate of Professional Competence is an advantage

Experience (EMEAA)

Good time management skills Good interpersonal skills Computer literate, proficiency of SAP data system Mechanical aptitude Positive attitude People orientated - believes people make the difference Good work ethic Flexible Proactive Self-motivated Results oriented - motivated by success Focused on career progression Committed to personal development and continuing education Management or supervisory aptitude Understanding of Routing Principles Customer Service Orientation Some Fleet Maintenance Knowledge of Health & Safety guidelines

Certifications and/or Licenses

Category C+ E / Class II licence Certificate of Professional Competence is an advantage

About Stericycle

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University - Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…