Service Desk Manager: Lead & Elevate Tech Support

Wanstor; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading IT Managed Services provider based in London is seeking a Service Desk Manager to lead and inspire a dedicated team. You will enhance service excellence, manage the onboarding of clients, and drive continuous improvements. The ideal candidate has extensive experience in service desk management, a solid understanding of ITIL practices, and demonstrates exceptional leadership skills. This hybrid role offers a competitive salary and generous benefits, including extensive annual leave and personal development opportunities.

Benefits

Generous time off

Continuous learning opportunities

Personal development days

Paid volunteer days

Social events throughout the year

Qualifications

• Experience as a Service Desk Manager with a proven record of improving support services.
• Good understanding of ITIL methodologies.
• Knowledge of IT products and services.

Responsibilities

• Lead and manage the Service Desk Team with a focus on service excellence.
• Onboard new customers ensuring smooth transitions.
• Manage performance metrics and ensure KPIs are met.

Skills

Service Desk Management

ITIL Understanding

Technical Problem Solving

Stakeholder Management

Team Leadership

Job description

A leading IT Managed Services provider based in London is seeking a Service Desk Manager to lead and inspire a dedicated team. You will enhance service excellence, manage the onboarding of clients, and drive continuous improvements. The ideal candidate has extensive experience in service desk management, a solid understanding of ITIL practices, and demonstrates exceptional leadership skills. This hybrid role offers a competitive salary and generous benefits, including extensive annual leave and personal development opportunities.