Service Desk Lead: Strategy, Automation & Vendor Excellence

Chaucer; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance firm in London seeks a Service Desk Manager to oversee the Service Desk function and lead a 3rd party team. This role involves strategic planning, managing vendor relationships, and ensuring the delivery of high-quality technical support. The ideal candidate should have a strong Service Management background, proven leadership abilities, and excellent analytical skills. This position offers the opportunity to shape the Service Desk's future while collaborating with cross-functional teams.

Benefits

Flexible working arrangements

Diversity and inclusion initiatives

Qualifications

• Relevant industry experience in Service Management roles.
• Proven management skills in a Service Desk environment.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Deliver the overall Service Desk strategy and long-term vision for CTG.
• Implement IT Service Management best practices.
• Lead and mentor a team of Service Desk technicians.

Skills

Service Management background

Analytical and problem-solving abilities

Team leadership

Excellent communication skills

Vendor management

Ability to adapt to change

Detail-oriented

Job description

A leading insurance firm in London seeks a Service Desk Manager to oversee the Service Desk function and lead a 3rd party team. This role involves strategic planning, managing vendor relationships, and ensuring the delivery of high-quality technical support. The ideal candidate should have a strong Service Management background, proven leadership abilities, and excellent analytical skills. This position offers the opportunity to shape the Service Desk's future while collaborating with cross-functional teams.