Service Desk IT Engineer – Hybrid, SC Cleared Eligible

Additional Resources; United Kingdom; Hybrid; GBP 27,000; Full time

Job summary

A national charity is seeking a Service Desk Support Analyst to provide 1st and some 2nd line support to around 1200 staff within a hybrid working model. You will manage user access, troubleshoot hardware and software issues, and support network configurations. The ideal candidate will have prior Experience in Service Desk roles and must secure SC clearance. The role offers competitive benefits, including 25 days of annual leave and other perks.

Benefits

Pension and life assurance

25 days annual leave (pro-rata)

Voluntary benefits like cycle to work scheme

Qualifications

• Experience providing 1st and 2nd line technical support in a Service Desk environment.
• Competent in managing user access with Windows Active Directory.
• Able to perform hardware setup and troubleshooting across multiple devices.

Responsibilities

• Provide 1st and some 2nd line technical support for 1200 staff.
• Ensure issues are resolved efficiently while maintaining excellent service.
• Handle approximately 35-40 tickets daily in a fast-paced environment.

Skills

1st / 2nd line Service Desk support experience

Windows Active Directory and Microsoft EntraID

Hardware setup and troubleshooting

Network support installation and configuration

Microsoft Windows 10/11 & MS Office installation

Desktop and browser security components

Voice Over IP telephony solutions

IT Service Management tools experience

Excellent communication skills

Job description

A national charity is seeking a Service Desk Support Analyst to provide 1st and some 2nd line support to around 1200 staff within a hybrid working model. You will manage user access, troubleshoot hardware and software issues, and support network configurations. The ideal candidate will have prior Experience in Service Desk roles and must secure SC clearance. The role offers competitive benefits, including 25 days of annual leave and other perks.