Service Desk Engineer – Hybrid IT Support & ITIL Expert

Toyota Financial Services (UK) PLC; Epsom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services company is seeking an experienced Service Desk Analyst in Epsom, UK. This role involves providing exceptional IT support, managing incidents, and collaborating across teams. Ideal candidates will have 3+ years in service desk support, strong troubleshooting skills, and knowledge of ITIL. The company offers hybrid work and excellent benefits, including a generous pension scheme and employee assistance programs.

Benefits

Hybrid working pattern

Attractive car schemes

Excellent pension scheme

Private Medical Healthcare

Onsite gym and Sports Club

Qualifications

• 3+ years experience in Service Desk support in a technical customer facing role.
• Working knowledge of ITIL and its practical application.
• Strong experience in Microsoft Office and Office 365.

Responsibilities

• Log and manage incidents in the Service Desk tool.
• Deliver excellent customer service and communication.
• Work with third parties for issue resolution.

Skills

Service Desk support

ITIL framework knowledge

Troubleshooting skills

Customer service skills

Microsoft Windows 11 support

Education

Relevant IT qualifications

Tools

SCCM

Freshservice

ServiceNow

Job description

A leading financial services company is seeking an experienced Service Desk Analyst in Epsom, UK. This role involves providing exceptional IT support, managing incidents, and collaborating across teams. Ideal candidates will have 3+ years in service desk support, strong troubleshooting skills, and knowledge of ITIL. The company offers hybrid work and excellent benefits, including a generous pension scheme and employee assistance programs.