Service Desk Engineer

Trades Workforce Solutions; Swansea; Hybrid; GBP 35,000 - 45,000; Part time

Job summary

A leading support service provider in Swansea is looking for a Support Desk Engineer with experience in Microsoft Dynamics for a hybrid role. Responsibilities include setting up dashboards, supporting trainees, and enhancing operational manuals. The ideal candidate will have strong incident management skills and a background in service desk or application support. This is a 3-month contract role with flexibility to work remotely; occasional travel to Swansea is required.

Qualifications

• Proven experience supporting Microsoft Dynamics / Dynamics 365.
• Strong background in Service Desk, Application Support, or Support Engineering roles.
• Hands-on experience with incident management, triage, and escalation.

Responsibilities

• Work with staff to set up dashboards, alerts, and monitoring.
• Review and enhance current Operational Support Manuals.
• Design and deliver an Incident Management Training program.
• Support Trainees in diagnosing and resolving incidents.
• Provide guidance on the Dynamics platform.

Skills

Microsoft Dynamics

Service Desk experience

Incident management

ITIL knowledge

Mentoring skills

Tools

PagerDuty

Job description

Support Desk Engineer Job Advert

Job Title: Service Desk/Dynamics person

Location: Swansea

We have an opportunity with an established organisation for a Dynamics/ Support person on a 3-month contract. This role is hybrid with travel 4 times a month to Swansea.

For this role you need experience with Microsoft Dynamics.

In this role you will be using your Dynamics knowledge and expertise to help mature and fine tune the support model - configuring Dynamics and Pagerduty.

You will also support the trainees and ensure they are upskilled in dealing with complex support queries with Dynamics.

Responsibilities

• Working with internal staff to set up dashboards, alerts and monitoring in line with ITSM tooling.
• Reviewing and providing recommendations to enhance current Operational Support Manuals.
• Designing and delivering an ITIL aligned Incident Management Training program.
• Working with Trainees to triage, diagnose, investigate and resolve incidents raised into relation to Dynamics.
• Providing support and guidance on the Dynamics platform to Trainees/engineers.

Skills & Experience Required

• Proven experience supporting Microsoft Dynamics / Dynamics 365
• Strong background in Service Desk, Application Support, or Support Engineering roles
• Hands‑on experience with incident management, triage and escalation
• Working knowledge of ITIL / ITSM frameworks
• Experience with PagerDuty or similar alerting/monitoring tools (desirable)
• Comfortable mentoring and supporting junior or trainee engineers

Unfortunately, this company is unable to provide sponsorship.

Please apply or contact Altered Resourcing for more info.