Service Desk Engineer

Context Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction engineering business is seeking a proactive Service Desk Engineer for an initial 3 month contract in Crewe. The role involves logging and managing tickets for hardware and software issues, as well as installing and configuring various systems. Applicants must have a strong background in helpdesk procedures and the ability to work effectively under pressure. The position requires onsite full-time commitment from 08:00 to 17:00, and offers a competitive daily rate of £350 - £375 outside IR35.

Qualifications

• Solid understanding of helpdesk responsibilities and procedures.
• Ability to work effectively under pressure.

Responsibilities

• Log tickets and manage through to resolution for hardware and software.
• Install and configure new hardware, software, and services.

Skills

Windows OS Support (Windows 10)

Active Directory and Office 365 Admin

Microsoft Teams

Supporting AV products

Understanding of web gateway filtering

Networking concepts including support of VPNs

Experience in Service Desk management

Job description

Service Desk Engineer - Crewe

3 month contract, likely to extend

350 - 375 p/d, outside IR35

IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. You'll be based from their Crewe location.

Responsibilities

Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

Required Skills

• Windows OS Support (Windows 10)
• Active Directory and Office 365 Admin
• Microsoft Teams
• Supporting AV products
• Ideally an understanding of web gateway filtering.
• An understanding of networking concepts including support of VPN's
• Experience working on a Service Desk / management and prioritization of ticket queues.

Working hours are 08:00 - 17:00 and you will be required onsite full time (this is not negotiable).