Service Desk Co-Ordinator

Murray Recruitment Ltd; Rutherglen; On-site; GBP 23,000 - 28,000; Full time

Job summary

A UK-leading Facilities Management provider is seeking a Service Desk Coordinator to join their busy service desk team in Glasgow. This full-time, office-based role includes managing the planned preventative maintenance process and coordinating with engineers and subcontractors. The ideal candidate will have strong MS Office skills, proven customer service experience, and the ability to work independently. The role offers a salary up to £28,000, along with 25 days of holiday, pension, and flexible benefits.

Benefits

25 days holiday plus 8 statutory holidays

Pension scheme

Share scheme

Employee discount scheme

Additional flexible benefits

Qualifications

• Strong working knowledge of MS Office, particularly Word and Excel.
• Proven customer service skills within scheduling, planning, or helpdesk environments.
• Previous experience in scheduling planned maintenance works.

Responsibilities

• Schedule and plan planned maintenance works.
• Liaise with subcontractors to arrange PPMs.
• Communicate with customers to confirm visits and access requirements.
• Conduct PPM reviews to ensure compliance with standards and client specifications.
• Manage general PPM administration, including asset changes and contract updates.

Skills

MS Office

Customer service skills

Scheduling planned maintenance

Attention to detail

Organisational skills

Job description

Overview

Murray Recruitment are recruiting a Service Desk Coordinator for our client based in Glasgow.

This is a fantastic opportunity to join a UK-leading Facilities Management provider as a key member of their busy service desk team. This is a full-time, office-based role reporting to the Service Desk Manager and Supervisor. The successful candidate will be responsible for managing the planned preventative maintenance (PPM) process, ensuring contractual priorities and deadlines are met through efficient coordination with engineers and subcontractors.

Responsibilities

• Schedule and plan planned maintenance works.
• Liaise with subcontractors to arrange PPMs.
• Communicate with customers to confirm visits and access requirements.
• Conduct PPM reviews to ensure compliance with standards and client specifications.
• Manage general PPM administration, including asset changes and contract updates.
• Provide cover for the wider Service Desk team during absence.

Skills & Experience

• Strong working knowledge of MS Office, particularly Word and Excel.
• Proven customer service skills within scheduling, planning, or helpdesk environments.
• Previous experience in scheduling planned maintenance works.
• Ability to work independently and use own initiative.
• A team player with a flexible and adaptable approach.
• Solution-focused with excellent attention to detail and strong organisational skills.

Offering

• Salary up to £28,000.00 depending on experience
• Office-based, full-time, permanent role: Monday to Friday, 40 hours between 8am - 5pm.
• 25 days holiday plus 8 statutory holidays.
• Pension scheme.
• Share scheme.
• Employee discount scheme.
• Additional flexible benefits