Service Desk Analyst (Lithuanian Speaker)

Intec Select Ltd; Peterborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT consultancy in Peterborough seeks a Customer Service Advisor (Spanish, Lithuanian) to enhance their service desk team. This role requires no prior experience, as full training will be provided. Candidates must be fluent in Lithuanian and possess strong communication skills. The position offers £22 per hour, with a collaborative work culture and opportunities to work with modern data platforms. It is an office-based role for a 3-6 month contract that may be extended.

Qualifications

• No experience required, full training provided.
• Spanish language skills are essential.

Responsibilities

• Communicate clearly and transparently with customers.
• Work within established policies and procedures.
• Seek opportunities to enhance the customer experience.
• Manage incidents involving vulnerable customers with care.
• Resolve customer complaints promptly.
• Report any policy or process breaches.
• Use various tools to maintain communication.
• Identify issues through clear communication.
• Use active listening and techniques to understand needs.

Skills

Confident and friendly telephone manner

Strong verbal and written communication skills

Ability to meet and exceed targets

Proactive attitude

Excellent multitasking and organisational skills

Sharp attention to detail

Fluent in Lithuanian

Job description

Customer Service Advisor - (Spanish Lithuanian) - IT Consultancy - £22 per hour Inside IR35 - Fully Onsite

No experience required, full training provided. Spanish language skills are essential.

Overview:

I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities:

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion

Skills & Experience Required:

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Sharp attention to detail
• Fluent in Lithuanian

Package:

• £22 per hour Inside IR35
• 3-6 month contract (may be extended)
• Office based
• Collaborative and forward-thinking data culture
• Opportunities to work with modern cloud-based data platforms