Service Desk Analyst — First-Line IT Support Pro

Compass Group UK; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food services provider in the United Kingdom is seeking a Service Desk Analyst to join their Digital & Technology team in Birmingham. In this fast-paced role, you will provide first line IT support for internal users, addressing hardware and software issues, logging incidents, and ensuring outstanding customer service. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in IT support. This role emphasizes teamwork and adaptability in a dynamic environment.

Qualifications

• Strong communicator with excellent customer service skills.
• Natural problem-solver who stays calm under pressure.
• Able to prioritise workload and manage multiple tasks.

Responsibilities

• Logging, updating, progressing, and resolving IT incidents.
• Providing 1st-line support for hardware, software, and general IT queries.
• Escalating issues appropriately and tracking progress to resolution.

Skills

Communication skills

Customer service skills

Problem-solving

Attention to detail

Education

IT-based degree or equivalent practical experience

Tools

Microsoft Office

Incident management systems

Remote desktop tools

Job description

A leading food services provider in the United Kingdom is seeking a Service Desk Analyst to join their Digital & Technology team in Birmingham. In this fast-paced role, you will provide first line IT support for internal users, addressing hardware and software issues, logging incidents, and ensuring outstanding customer service. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in IT support. This role emphasizes teamwork and adaptability in a dynamic environment.