Service Desk Analyst

Castle Trust Bank; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A financial services institution in the UK is offering an apprenticeship opportunity in their Service Desk team. The role involves providing excellent customer service and support within their IT environment. Candidates should have a passion for technology and problem-solving combined with a minimum of 3 GCSEs, including Maths and English. Benefits include a competitive salary, performance-related bonus, generous leave, and wellbeing initiatives, all in a supportive workplace culture.

Benefits

Competitive salary

Annual performance-related bonus

Generous contributory pension scheme

Healthcare benefits

Discounted gym membership

Season ticket travel loans

Qualifications

• Understanding of Windows OS and Office/O365.
• Ability to work effectively in a team and independently.
• Excellent communication skills.

Responsibilities

• Provide excellent customer service and efficient support.
• Support and maintain the IT service environment.
• Engage with colleagues across the bank.

Skills

Analytical problem-solving

Effective communication

Teamwork

Organizational skills

Education

Minimum of 3 GCSEs including Maths & English (Grade C/4 or above)

Tools

Windows operating system

Office/O365

Job description

Overview

We have an apprenticeship opportunity within our Service Desk team to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

As a member of the Service Desk team, you will be in a highly visible and customer facing role engaging with colleagues across the bank at all levels. The team provides a high success rate of first-time fix, so you will need to have an analytical/problem-solving mind. As well as supporting and maintaining the IT service environment (delivered through a multi-cloud infrastructure), you will have plenty of opportunity for delivering service improvements and be an integral part of wider projects. Providing excellent customer service and efficient support is key. This opportunity will provide you with a great introduction into real world IT challenges that a business might face.

Initially this role will be office based 5 days per week, with the opportunity for hybrid working after a period of time.

About the apprenticeship pathway

Level 3 Information Communications Technician – please follow the link for more information: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

What we are looking for in you

What is important to us is that you have a passion for all things technology and fixing things when they might go wrong. An understanding of the working of the Windows operating system and Office/O365 will stand you in good stead to exceed in this opportunity. If you have knowledge of how devices are built, configured and managed, this will only benefit you. Any previous experience in desktop support would be advantageous, but not essential.

What is equally important is that you are able to work effectively both on your own and as part of a team, with the ability to work well under pressure. Considering the nature of the role, you will need to be an excellent communicator to effectively communicate and problem-solve with a variety of colleagues and senior stakeholders. You will need to be highly organised and task-driven in order to thrive in this environment.

Minimum qualification requirement

a minimum of 3 GCSEs including Maths & English (Grade C/4 or above).

What’s in it for you

As well as a competitive salary, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to BHSF RiseEAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Contact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [e-mail]