Service Desk Analyst Apprentice

Ingleton Wood; Colchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A property and construction consultancy in Colchester is seeking an IT Apprentice to gain hands-on experience in IT support, cybersecurity, and compliance. The role includes collaborating with the IT team, resolving issues, and installing software. Candidates should have intermediate IT knowledge, familiarity with Microsoft Office, and a minimum of 5 GCSEs. This position offers a supportive environment for professional growth and flexible working opportunities.

Benefits

Holiday entitlement of 25 days plus bank holidays

Opportunities for personal and professional growth

Competitive salaries with regular reviews

Health cash plan scheme

Cycle to work scheme

Employee Referral Scheme

Qualifications

• A strong desire to learn about cloud systems and internet data.
• Knowledge of PCs and Windows OS.
• Willingness to resolve IT issues for staff.

Responsibilities

• Deliver exceptional IT services across the Practice.
• Be the first point of help for IT issues.
• Develop cyber security awareness and best practices.

Skills

Intermediate IT knowledge

Confidence using computers

Understanding of networking

Clear communication skills

Organised task approach

Education

Minimum of 5 GCSEs (A-C or equivalent)

Tools

Microsoft Office Suite

Job description

About us…

Ingleton Wood is a growing and dynamic multi-disciplinary property and construction consultancy, providing a wide range of services across the majority of industry sectors including commercial, health, education, defence, residential and community.

Our services include architecture, building surveying, building services engineering, planning, interior design, sustainability, civil and structural engineering, quantity surveying, project management, CDM and health and safety services. We have offices in London, Billericay, Cambridge, Colchester, Norwich, Oxford, and Nottingham and plan to open further sites in the future to develop our national service.

Life At Ingleton Wood…

is busy but great fun, we work hard, and we play hard. There is a huge emphasis on teams and working collaboratively both professionally and socially.

We bring people together to improve the quality and sustainability of the built environment through our expert knowledge in delivering local solutions for global issues. A sentiment underpinned by our shared vision of solving global challenges one building at a time, and supported through our values;

• ✅Weare progressive
• ✅We collaborate
• ✅We support
• ✅We take ownership

To see a real time view of what we are up to check our social channels

You can expect…

• Opportunities for flexible and remote working – we understand a work life balance helps us all.
• Holiday entitlement of 25 days plus bank holidays with long service recognition and festive shutdown.
• Opportunities for personal and professional growth in a supportive environment including in-house coaching and mentoring.
• Competitive salaries with regular review and benchmarking to ensure fair pay. We are a real living wage employer.
• Competitive Company Pension Scheme.
• Health cash plan scheme.
• Professional membership support
• Family policies
• Great office team building events and fully expensed seasonal social events.
• Cycle to work Scheme.
• On-site parking facilities (excluding London office)
• Season Ticket Loan (if applicable)>Death in service benefit.
• Early Finish incentives when the Practice targets are hit.
• Additional leave allocated for volunteering (up to 2 days).
• Health & Mental Wellness Programs.
• Employee Referral Scheme.
• Employee working groups

The Role

We are looking for an IT Apprentice to join our team in Colchester, where you’ll gain hands‑on experience and expertise that strengthens your career and our team.

This opportunity involves hands‑on experience across all aspects of IT support, cybersecurity, and compliance, working with the team to help implement innovative IT solutions that keep the Practice running smoothly, learning directly from a knowledgeable team committed to your success.

Selected candidate will…

• Collaborate with the IT Team and Manager to deliver exceptional IT services across the Practice.
• Be the first point of help for staff, resolving IT issues and queries using our support tools and knowledge base.
• Master troubleshooting techniques, learning how to identify and fix root causes of technical problems.
• Take ownership of assigned tasks, completing them efficiently and professionally.
• Provide hands‑on support, understanding user needs and delivering practical solutions.
• Install and upgrade software, gaining insight into how programs work while ensuring compliance and efficiency.
• System/device monitoring, learning how to spot and prevent potential issues before they impact users.
• Develop cyber security awareness, understanding how to protect data and systems.
• Keep accurate documentation of your work, share updates with the IT team, and develop communication skills for announcing IT changes effectively.
• Set up, repurpose, and manage hardware assets for staff and offices, while learning the processes for smooth onboarding and offboarding of team members

Essential skills, experience, and attributes…

• Intermediate IT knowledge and confidence using computers, including familiarity with Microsoft Office Suite.
• Curiosity about technology with a willingness to learn about cloud systems and internet‑based data.
• An interest in networking and how devices connect and communicate.
• Intermediate understanding of PCs and Windows operating systems or a strong desire to learn.
• Clear communication skills (written and verbal) and an organised approach to tasks.
• Minimum of 5 GCSEs (A‑C or equivalent); other relevant qualifications or practical experience are welcome but not essential.

Desirable skills and attributes…

• Problem‑solving mindset / logical thinker – enjoys figuring things out and finding solutions.
• Attention to detail – careful and thorough when following processes.
• Customer service approach – friendly and patient when helping others.
• Adaptability – comfortable learning new tools and adjusting to change.
• Team player – works well with others and contributes positively to group goals.
• Time management – able to prioritize tasks and meet deadlines.
• Resilience under pressure – stays calm and focused when challenges arise.
• Professional attitude – reliable, punctual, and committed to personal growth.

Please Note: This role may be subject to Disclosure and Barring Service, Baseline Personnel Security Standard, Counter Terrorist Check, Security Check, or Developed Vetting clearance.

For more information about the IT Solutions Technician Apprenticeship Standard see the link below:

https://skillsengland.education.gov.uk/apprenticeships/st0505-v1-1

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

To discover more about life at Ingleton Wood, please visit our website https://www.ingletonwood.co.uk/