Service Desk Analyst

Yolk Recruitment; Wales; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Service Desk Analyst in Newport to provide 1st and 2nd line technical support. The ideal candidate has over 2 years of customer-facing experience and a strong understanding of Windows OS and networking. You will work in a shift pattern and have the opportunity to grow within a tech-forward company that values great customer support.

Qualifications

• 2+ years in a customer-facing service desk role.
• Strong working knowledge of networking protocols.
• Ability to troubleshoot common Office 365 issues.

Responsibilities

• Deliver high-quality 1st and 2nd line technical support.
• Serve as the first point of contact for customers.
• Work in a rotating shift pattern covering 8 AM to 8 PM.

Skills

Customer-facing service desk experience

Knowledge of Windows OS and networking

Support for Office 365

Excellent communication skills

Problem-solving under pressure

Education

Degree in IT-related subject

Job description

Overview

Service Desk Analyst — Newport — Up to £30,000

Responsibilities

Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You'll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities.

This is a hands-on, office-based role at our Newport site, offering excellent opportunities for growth as the team continues to scale.

Qualifications

• Previous experience in a customer-facing service desk role (2+ years)
• Strong working knowledge of Windows OS and networking (DHCP, routing, wireless)
• Familiarity with both Windows and Android environments (50/50 split)
• Excellent communication skills and a 'customer first' mindset
• Experience supporting Office 365 and troubleshooting common issues
• Ability to remain calm under pressure and solve problems independently
• A degree in an IT-related subject is highly desirable

Why You Should Apply

This is a brilliant opportunity to join a tech-forward business where you'll have real impact. If you're passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we'd love to hear from you.

How to Apply

Contact Lewis Allen to find out more.

Please apply with a CV and a cover letter outlining why you're perfect for the role.

Know someone great for the job? We offer a referral scheme—just get in touch!

Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!