Service Desk Advisor – Customer Care & Incident Tracking

Mitie Group plc.; Wythenshawe; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading facilities management company in Wythenshawe is seeking a service desk operative to manage customer requests and provide exceptional service. Ideal candidates will possess strong interpersonal skills with an attention to detail and an understanding of administrative tasks. This role also involves supporting clients with their maintenance needs and requires a personable approach. The company offers numerous employee benefits, including a virtual GP service, flexible lifestyle benefits, and enhanced pension contributions.

Benefits

Financial wellbeing assistance

Flexible lifestyle benefits

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Employee recognition awards

Qualifications

• Highly personable, empathetic approach to customer service.
• Experience or foundation in face-to-face customer service is ideal.
• Ability to learn and adapt to new systems.

Responsibilities

• Manage and track service requests using internal systems.
• Provide updates and advise customers on contract entitlements.
• Maintain professionalism while handling customer interactions.

Skills

Attention to detail

Customer service

Communication

Adaptability

Teamwork

Tools

Microsoft Excel

Job description

A leading facilities management company in Wythenshawe is seeking a service desk operative to manage customer requests and provide exceptional service. Ideal candidates will possess strong interpersonal skills with an attention to detail and an understanding of administrative tasks. This role also involves supporting clients with their maintenance needs and requires a personable approach. The company offers numerous employee benefits, including a virtual GP service, flexible lifestyle benefits, and enhanced pension contributions.