Service Designer - Paul Brown

Peregrine; Londonderry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consultancy firm is seeking a Service Designer to join their multidisciplinary team on a major government transformation programme in Croydon. The position requires active SC clearance and offers hybrid working options. Candidates will design end-to-end services, facilitate workshops, and engage closely with stakeholders. Experience in agile environments and strong skills in journey mapping and prototyping are essential. Join us to make a significant impact in public sector service design.

Qualifications

• Active SC Clearance is essential.
• Experience designing services within multidisciplinary teams.
• Ability to unpack complex problems and simplify service flows.

Responsibilities

• Design and improve end-to-end services across discovery, alpha, beta and live.
• Map user journeys, service blueprints, processes and touchpoints.
• Translate insights and research into practical service improvements.

Skills

Journey mapping

Service blueprints

Prototyping

Workshop facilitation

Stakeholder engagement

Job description

Service Designer ??? (Hybrid, Croydon) (SC CLEARED)

Join Peregrine on a Major Government Transformation Programme

Peregrine is supporting a large-scale transformation within a UK government department and we??’re looking for a Service Designer to join the multidisciplinary team. The role is open to a range of experience levels, Associate, Mid-weight or Senior.

???? Important: Active SC Clearance is required for this role.

???? What You???ll Be Doing

• Designing and improving end-to-end services across discovery, alpha, beta and live
• Mapping user journeys, service blueprints, processes and touchpoints
• Facilitating workshops and co-design sessions with users and stakeholders
• Translating insights and research into practical service improvements
• Working closely with Product, UX, Research, Policy and Technical teams
• Presenting findings, concepts and recommendations to senior stakeholders

???? What We???re Looking For

(We are open to varied levels of experience)

• Active SC Clearance (essential)
• Experience designing services within multidisciplinary teams
• Strong skills in journey mapping, service blueprints & prototyping
• Ability to unpack complex problems and simplify service flows
• Confident running workshops and engaging with stakeholders
• Experience in agile or iterative environments
• Public sector / GDS familiarity is beneficial but not essential

Service Designer - Permanent - Croydon/Hybrid - SC Clearance required

If you wish to hear more about this position, please do get in touch for a confidential discussion!