Service Designer

Sanderson Government & Defence; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a skilled Service Designer to shape user-focused public services. This remote role involves designing service journeys, facilitating workshops, and engaging stakeholders while adhering to GDS standards. The ideal candidate has experience in service design, strong communication skills, and is proficient with tools like Jira and GitLab. Competitive day rate of £385 per day, with travel to client sites required monthly.

Benefits

Flexible working

Supportive team culture

Professional development opportunities

Qualifications

• Experience in service design, ideally in the public sector.
• Strong communication and stakeholder engagement skills.
• Proficiency with design tools like Jira and GitLab.

Responsibilities

• Design and improve end-to-end service journeys using user research.
• Create service blueprints, journey maps, and prototypes.
• Facilitate workshops and engage stakeholders across departments.

Skills

Service design experience

Strong communication skills

Stakeholder engagement

Proficiency with design tools

Understanding of user-centred design

Tools

Jira

GitLab

Job description

Location: Remote with travel to client site monthly

Day Rate: £385p/d - Inside IR35

Duration: 2 year contract (6 month work packages)

Security Clearance: Active SC or eligible to obtain

About the Role

We're looking for a skilled Service Designer to help shape public services that are user-focused, inclusive, and effective. Working at SFIA Level 4, you'll be a part of design activities within multidisciplinary teams, using evidence and empathy to improve service experiences. SC clearance sponsorship is available, a good opportunity to step into the security-cleared Public Sector world.

Key Responsibilities

• Design and improve end-to-end service journeys using user research and design tools.
• Create service blueprints, journey maps, and prototypes.
• Facilitate workshops and engage stakeholders across departments.
• Ensure services meet accessibility and GDS standards.
• Work independently within a defined framework, contributing to agile delivery.

Skills and Experience

• Experience in service design, ideally in the public sector.
• Strong communication and stakeholder engagement skills.
• Proficiency with tools like jira, gitlab, or similar.
• Understanding of user-centred design and agile methodologies.

Desirable

• Familiarity with GDS standards and service assessments.
• Experience designing for diverse and vulnerable user groups.

Why Join Us?

• Make a real impact on public services.
• Enjoy flexible working and a supportive team culture.
• Access professional development and career growth opportunities.

Please do get in touch to find out more: [e-mail]

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.