Service Designer

IBM; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global consulting firm in Manchester is seeking a Service Designer to enhance the user experience across digital and offline channels. The role involves designing concept journeys and collaborating with user researchers to analyze findings for strategic improvements. Candidates must have experience in creating user-centric designs and be eligible to work in the UK without sponsorship. This position offers an opportunity for meaningful impact in service design, shaping processes for government initiatives.

Qualifications

• Experience in designing end-to-end user journeys.
• Ability to work collaboratively within an agile team.
• Strong analytical skills to consolidate and communicate insights.
• Familiarity with digital and offline service design.

Responsibilities

• Design concept journeys, blueprints, and roadmaps.
• Facilitate understanding of end-to-end user experience.
• Embed design practices within organizations.
• Analyze and communicate research findings.

Skills

Designing concept journeys

Facilitating collective understanding

User Research collaboration

Analyzing research findings

Job description

Overview

In this role, you’ll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM CIC is rooted by long‑term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground‑breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long‑term career growth and development opportunities in an environment that embraces your unique skills and experience.

Role and Responsibilities

Service designers design the end‑to‑end journey of a service. This helps a user complete their goal and the government deliver a policy intent. In this role your work may involve the creation of or change to transactions, products and content across both digital and offline channels provided by different parts of government.

We are looking for a Service Designer to join an agile team. The role will involve:

• Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
• Facilitating the collective understanding of the end‑to‑end, front‑to‑back experience by mapping the orchestration of events at the intersection of technology, business and design;
• Shaping how behind‑the‑scenes processes and support functions interact with each other and how these impact the design process;
• Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
• Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
• Analyzing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.

Required Technical and Professional Expertise

Service designers design the end‑to‑end journey of a service. This helps a user complete their goal and the government deliver a policy intent.

In this role your work may involve the creation of or change to transactions, products and content across both digital and offline channels provided by different parts of government.

Eligibility and Work Requirements

As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last ten years. You must be able to hold or gain a UK government security clearance.