Service Design Lead — Employee Journeys, Systems & Hybrid

WPP; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading creative transformation company in the UK is seeking a Lead Service Designer to shape employee journeys for an AI-enabled marketing platform. The role involves strategic service design initiatives, collaboration with global teams, and mentoring design professionals. The ideal candidate has extensive experience in service design leadership and a strong grasp of journey management in large-scale organisations. This position offers a hybrid work model, promoting creativity and collaboration.

Benefits

Challenging and stimulating work

Passionate, inspired people

Scale and opportunity

Qualifications

• Proven track record leading service design initiatives in enterprise digital transformation.
• Deep expertise in service ecosystems design focusing on employee experiences.
• Strong ability to leverage user research effectively.

Responsibilities

• Orchestrate and optimise end-to-end employee journeys for the marketing platform.
• Facilitate co-creation workshops with diverse global stakeholders.
• Champion best practices in enterprise service design.

Skills

Service Design Leadership

Journey Management

System Thinking

Service Ecosystem Design

Communication

Collaboration

Tools

Journey Mapping

Service Blueprinting

Job description

A leading creative transformation company in the UK is seeking a Lead Service Designer to shape employee journeys for an AI-enabled marketing platform. The role involves strategic service design initiatives, collaboration with global teams, and mentoring design professionals. The ideal candidate has extensive experience in service design leadership and a strong grasp of journey management in large-scale organisations. This position offers a hybrid work model, promoting creativity and collaboration.