Service Delivery Technician - Lancaster, CA

Race Telecommunications, Inc; Lancaster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A telecommunications provider is seeking a Service Delivery Technician to conduct site surveys and facilitate successful installations at multi-dwelling units. The ideal candidate will have experience in field service and expertise in structured cabling and fiber optics. This role offers competitive pay ranging from $22 to $28 per hour, along with comprehensive benefits and a supportive work culture. Travel and outdoor work are expected as part of the job responsibilities.

Benefits

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

401k matching (4%)

PTO and paid holidays

Qualifications

• Minimum of 18 years of age.
• 1–3 years of experience in field service or telecommunications.
• Solid understanding of structured cabling and fiber optic systems.

Responsibilities

• Conduct detailed on-site surveys at MDU properties.
• Assess site conditions and infrastructure.
• Capture high-quality documentation including photographs and floor plans.

Skills

Proficient use of MS Office applications

Ability to work independently

Strong organizational skills

Effective communication

Education

High School Diploma or GED

Tools

Digital survey tools

CAD software

GIS mapping

Salesforce

Job description

Location:

Lancaster, CA

Location Status:

Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required.

Workdays: 4 days x 10 Hours

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $22-$28 per hour

Who We Are:

We’re more than a fiber internet provider, we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you’re not just accepting a job, you’re becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Service Delivery Technician – Site Surveys is responsible for conducting detailed site assessments at business and residential Multi‑Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site‑specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed‑use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• A valid driver’s license, subject to successful verification through a DMV check, is mandatory
• 1–3 years of experience in field service, site surveying, or telecommunications infrastructure
• Familiarity with Multi‑Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations
• Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment
• Proficient in the use of digital survey tools, mobile applications, and documentation platforms
• Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts
• Ability to work independently with minimal supervision and manage time effectively across multiple job sites
• Comfortable working in outdoor environments, confined spaces, and at heights, as required
• Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off‑hours as necessary
• Experience with CAD, GIS, or mapping software is preferred
• Working knowledge of local building codes and permitting processes
• OSHA or other relevant safety certifications strongly preferred
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Site Survey and Pre‑Installation Assessment:

• Conduct detailed on‑site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility
• Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points
• Determine availability and suitability of power sources and structural pathways for equipment installation
• Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling
• Capture high‑quality documentation including photographs, floor plans, as‑built sketches, and field notes
• Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams

Stakeholder Coordination:

• Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary
• Communicate professionally to explain the purpose of the survey and gather any site‑specific requirements or restrictions
• Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts

Fiber Installation and Service Readiness:

• Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site
• Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection
• Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards
• Conduct basic installation tasks in alignment with service readiness such as wall‑mounting equipment or prepping distribution points
• Support initial troubleshooting and diagnostic tasks as needed following service turn‑up or if discrepancies are found post‑survey

Tools, Equipment, and Documentation Management:

• Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition
• Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data
• Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing
• Adhere to company documentation protocols, including version control, naming conventions, and secure data storage

Project and Operational Support:

• Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency
• Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations
• Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance
• Provide field‑based insights to support continuous improvement in survey practices and service workflows

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment pre‑op/post‑op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on‑call as needed to ensure work is completed

Safety Awareness and Compliance:

• Adheres to OSHA, company, and site‑specific safety protocols during all fieldwork, ensuring a secure and compliant work environment
• Maintains situational awareness by identifying and avoiding common job‑site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks
• Uses appropriate personal protective equipment (PPE) and follows safety protocols in high‑risk situations (e.g., working at heights or near energized systems)
• Completes all required safety documentation, including pre‑job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings
• Observes, reports, and documents safety concerns, incidents, or near‑misses; participates in investigations when needed
• Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels
• Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations

Additional duties as required.

Why Join Our Team:

• Join a tight‑knit crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company‑paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let’s chat. If you’re ready to move forward, click "Apply" below, our team can’t wait to meet you.