Service Delivery Supervisor

Network Plus; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading utility services company in Bolton is seeking a Service Delivery Supervisor to oversee the LDP Operational Teams for the Cadent Mains Replacement Programme. Key responsibilities include supervising delivery teams, ensuring compliance with safety and statutory requirements, and engaging with customers to meet their needs. Preferred qualifications include SHEA (Gas) and NRSWA 1991 Supervisor certification. This role offers a competitive salary based on experience and a comprehensive benefits package.

Benefits

Competitive salary

Full benefits package

Qualifications

• Strong supervisory skills to manage operational teams effectively.
• Experience in ensuring adherence to safety and regulatory standards.
• Ability to engage with customers to meet specific requirements.

Responsibilities

• Supervise the delivery teams during all phases of the work.
• Ensure compliance with statutory and company procedures.
• Provide regular reports to ensure service levels are met.
• Actively engage with customers to minimize disruption.

Skills

Supervision

Safety management

Customer engagement

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

IOSH or SMSTS

Job description

Description

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner. Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

Key Responsibilities

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, the opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses / partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.