Service Delivery Manager Leeds

ISR Recruitment; Harrogate; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a Service Delivery Manager for an IT team in Leeds. The role involves overseeing IT service operations, ensuring consistent delivery, and managing stakeholders effectively. Ideal candidates are experienced in service delivery and hold ITIL and ServiceNow certifications. This position offers a salary between £50,000 and £55,000, along with remote working flexibility and excellent company benefits.

Benefits

Excellent company benefits

Remote working options

Qualifications

• Strong experience in Service Delivery or Problem/Incident Manager roles.
• In-depth understanding of service management methodologies.
• Experience with change management planning.

Responsibilities

• Oversee IT service operations ensuring consistent delivery.
• Ensure timely resolution of incidents and problems.
• Lead root cause analysis and implement preventative measures.

Skills

Service Delivery Management

ITIL V4

ServiceNow

Change Management

Incident Management

Problem Management

Job description

Service Delivery Manager

• Leeds (x2-3 days remote-working per week)
• c50000 to 55000 per year
• Plus excellent company benefits and incentives

The Opportunity

Our industry‑respected client is currently looking to attract a Service Delivery / IT Operations Manager for their Leeds based IT team.

You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management.

The successful candidate will play a leading role, ensuring consistent delivery across infrastructure applications and end‑user support focused on outstanding customer service at all times.

Skills and Experience

• Strong experience working in a Service Delivery or Problem / Incident Manager role
• In‑depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
• Experience with change management planning and documentation
• Deep understanding of escalation action processes and reporting
• Extensive exposure to release and deployment management processes
• Ability to manage senior‑level stakeholders and end‑clients

Role and Responsibilities

• Oversee day‑to‑day IT service operations ensuring consistent delivery across infrastructure applications and end‑user support
• Ensure timely resolution of incidents and problems
• Lead root cause analysis and implement preventative measures
• Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
• Identify opportunities to enhance service delivery, reduce costs and improve user experience

Applications

To learn and understand more about this role as a Service Delivery Manager, please contact James Sample at ISR Recruitment or share a copy of your CV or online profile for a call back in strict confidence.

Call James at ISR to learn more about our client, leading the way in developing the next generation of transport mobility through innovation and transformational technology.

Requirements

Manager

Key Skills

IT Experience, Data Center Experience, Problem Management, Network Management, Management Experience, Solaris, Customer Support, ServiceNow, IT Service Management, ITIL, Project Management, Operating Systems

Employment Information

• Employment Type: Full‑Time
• Experience: years
• Vacancy: 1
• Yearly Salary: 50000 - 55000