Service Delivery Manager - IT & MSP (Malta Relocation)

Black Pen Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Service Delivery Manager to oversee customer service contracts in an IT Support environment. The candidate should have at least 7 years of relevant experience, strong communication skills, and ITIL certification. Responsibilities include managing relationships, ensuring renewal of contracts, and maintaining service quality. This role involves relocation support for you and your family, emphasizing a supportive onboarding process.

Benefits

Relocation package

Training and development opportunities

Supportive onboarding team

Qualifications

• Minimum of 7 years of service delivery management experience in IT Support or Managed Services.
• Excellent command of the English language.
• Strong ability to manage customer relationships at all levels.

Responsibilities

• Provide ownership of customer service contracts.
• Build relationships to ensure service contract renewals.
• Financial management of customer service contracts.

Skills

Service delivery management

Good communication skills

Customer focus

Problem-solving skills

Commercial acumen

Time-management skills

Team leadership qualities

ITIL certification

Job description

A leading recruitment firm is seeking an experienced Service Delivery Manager to oversee customer service contracts in an IT Support environment. The candidate should have at least 7 years of relevant experience, strong communication skills, and ITIL certification. Responsibilities include managing relationships, ensuring renewal of contracts, and maintaining service quality. This role involves relocation support for you and your family, emphasizing a supportive onboarding process.