Service Delivery Manager and Responsible Individual (RI)

Gofal Cymru Care Ltd; Cardiff; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading care provider in Cardiff is seeking a Service Delivery Manager and Responsible Individual (RI) to oversee CIW-registered residential services. This pivotal role involves ensuring compliance, safeguarding, and delivering high-quality care for children and young people. The ideal candidate will have proven leadership experience in a care setting, strong knowledge of CIW regulations, and excellent communication skills. The role offers a range of benefits including a healthcare plan and flexible working options.

Benefits

Private Medicash Healthcare Plan

Enhanced Pension Scheme

Performance Bonus Scheme

Remote & Flexible Working Options

Career Development & CPD Opportunities

Company Events & Loyalty Rewards

Emergency Loan & Festive Gift Card

Weekly Wellbeing Time

Qualifications

• Proven leadership experience in a CIW-registered residential care setting.
• Excellent understanding of CIW regulations and compliance requirements.
• Driving licence and access to own vehicle.

Responsibilities

• Ensure compliance with CIW standards and regulations.
• Oversee performance and development of Registered Managers.
• Conduct regular visits to monitor practice and ensure quality care.

Skills

Leadership experience

Knowledge of safeguarding

Budget management

Stakeholder engagement

Microsoft Office proficiency

Education

Level 5 Diploma in Leadership for Health & Social Care

Tools

LogMyCare

Job description

SERVICE DELIVERY MANAGER AND RESPONSIBLE INDIVIDUAL (RI)

COMPANY OVERVIEW :

Gofal Cymru Care Limited is a leading provider of residential care, support, and rehabilitation services for children and adults with learning disabilities and mental health needs. With eight residential homes located across Cardiff and the Vale, we are dedicated to improving the quality of life for our residents by promoting autonomy, independence, and well‑being.

SUMMARY :

We are seeking an experienced Service Delivery Manager who will also act as the Responsible Individual (RI). This is a pivotal leadership role overseeing multiple CIW‑registered residential services, ensuring compliance, safeguarding, and exceptional care standards.

You will be responsible for overseeing the delivery and regulation of services across multiple residential homes, ensuring each provides safe, nurturing, and high‑quality care for children and young people. The role provides strategic direction, governance, and scrutiny to ensure services meet the highest standards of support and safeguarding.

ABOUT THE ROLE :

As the Service Delivery Manager and RI, your role will be both strategic and hands‑on, ensuring the highest standards of care across our children’s residential services. You will :

• Provide strategic oversight and ensure full compliance with the Regulation and Inspection of Social Care (Wales) Act 2016 and CIW standards.
• Oversee the performance and development of Registered Managers and residential care teams.
• Set clear objectives and performance targets in line with organisational goals and regulatory requirements.
• Ensure all contractual obligations and service‑level agreements are met across residential settings.
• Work collaboratively with service leaders to sustain and improve the quality of care and outcomes for children, adults and young people.
• Conduct regular visits to residential settings to monitor practice, ensure quality, and identify areas for improvement.
• Ensure accurate and timely record‑keeping in line with CIW minimum standards and internal policies.
• Monitor and support services to meet or exceed expectations during CIW inspections.
• Regularly review budgets and performance data, ensuring financial accountability and recommending corrective actions where necessary.
• Maintain effective communication with internal and external stakeholders, including families, regulators, and commissioning bodies.
• Develop and maintain strong partnerships with key stakeholders to support service improvement and innovation.
• Identify and facilitate training and development opportunities that promote best practice and continuous improvement.
• Lead or contribute to service‑wide meetings, forums, and strategic planning sessions.
• Develop, implement, and review operational guidelines and procedures to ensure consistency and high standards across services.
• Analyse performance data to inform service planning and improve outcomes for children, adults and young people.
• Represent the organisation in external forums, inspections, and national initiatives to support service development.
• Promote the active participation of individuals and families in shaping, monitoring, and evaluating services.
• Monitor and evaluate the performance of designated Persons in Charge, ensuring accountability and support.
• Line manage designated staff and coordinate their roles and responsibilities across services to ensure effective delivery of care.
• Provide leadership and guidance on the delivery of safe, nurturing, and developmentally appropriate care for children, adults and young people.
• Participate in on‑call rotations as required, with expectations and compensation aligned to company policy and role level.
• Provide support to, and deputise for, other Responsible Individuals and Registered Managers as required, ensuring continuity of leadership and compliance with regulatory standards.

WHAT WE’RE LOOKING FOR :

Essential Criteria

Proven leadership experience in a CIW‑registered residential care setting.

Strong knowledge of safeguarding and trauma‑informed care.

Ability to oversee multiple services and manage Registered Managers.

Excellent understanding of CIW regulations and compliance requirements.

Driving licence and access to own vehicle.

Ability to monitor budgets, performance data, and implement corrective actions.

Strong communication and stakeholder engagement skills.

Competent in Microsoft Office (Word, Excel, Outlook).

Ability to work flexibly.

Desirable

Previous experience as a Responsible Individual for CIW‑registered services.

Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).

Experience overseeing multiple residential homes.

Welsh language skills.

Familiarity with care management systems (e.g., LogMyCare).

Experience in strategic planning and service transformation.

Knowledge of bilingual service delivery in Wales.

Participation in national or regional forums related to residential social care.

Advanced safeguarding and protection training.

WHY JOIN US :

• Private Medicash Healthcare Plan
• Enhanced Pension Scheme
• Performance Bonus Scheme
• Remote & Flexible Working Options
• Career Development & CPD Opportunities
• Company Events & Loyalty Rewards
• Emergency Loan & Festive Gift Card
• Weekly Wellbeing Time

FURTHER INFORMATION :

To request the full job description please contact us.

This position is subject to an enhanced DBS Disclosure which will be completed upon successful application.

Please note that we are not currently offering sponsorship for employment visas.