Service Delivery Manager

MSC Industrial Direct Co.,; Wednesbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large industrial supply company is seeking a Service Delivery Manager in Wednesbury, UK. This role focuses on providing exceptional service to large contract customers through effective inventory management and problem-solving. The ideal candidate will have experience in customer service and a strong interpersonal skill set. Enjoy benefits such as 25 days holiday, a matched pension scheme, and continuous professional development. Join us to shape your career and make a difference in a collaborative environment.

Benefits

25 days holiday entitlement

Company pension scheme matched up to 10%

Life insurance

Discounted health cash plan

Private medical insurance

Qualifications

• Experience in sales administration or account management.
• Strong communication skills, both verbal and written.
• Ability to build and maintain customer relationships.

Responsibilities

• Serve as the first point of contact for customers over phone and email.
• Proactively manage service levels and stock levels.
• Build and maintain customer relationships to enhance trust.
• Analyze stock levels and provide recommendations.

Skills

Customer service skills

Problem-solving

Interpersonal skills

Analytical skills

Job description

When it comes to performance, skills and experience don’t tell the whole story. They only tell uswhat to doinknown, predictable, and contextual situations.

We look for attributes as they tell us how youbehave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions, and we needpeople who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyou're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

Watch HERE to find out what it takes to be successful andbuild a better career at MSC.

Requisition ID :19117

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Wednesbury, UK

Potential WorkLocation :United Kingdom : England : Wednesbury || United Kingdom : England : West Midlands

As aService Delivery Managerwith MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC, and you’ll adopt a proactive approach to maximize their experience.

Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!

What’s in it for me?

• With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing?

Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build.

Problem-solve and work closely with key stakeholders both with the customer’s business and at MSC to provide first-class service. We have worked hard to form great relationships with our customers, and you will naturally build and maintain these relationships to improve our customers' trust in us. We will be looking for you to effectively manage service levels and stock-outs for our customers, maximising customer experience.

Reacting to our customers is something we are great at, and we pride ourselves on operating proactively to anticipate issues before they arise. You will be in the perfect position to dynamically manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately.

You can take personal ownership by talking to your customers, advising, coordinating, and making improvements. Support them with better purchasing decisions, product consolidation, brand offering, customer performance, sales, and margin. Improve commerciality by always balancing the needs of the customer with the needs of the business.

What do I need?

We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

Thinking: The abilities you draw upon to solve problems, learn and be agile

Creativity: How adept you are at creating solutions and working with change.

Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!

This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.

Why MSC?

The journey to the best version of yourself starts with us. If you’re searching for an employerthat will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions, takerisks and learn from mistakes.

You will be encouraged to challenge the norm,makedecisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From ourculture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.

Watch HERE to find out what it’s like to work at MSC and join us as we continue to build a team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity,unlock your potential, and design yourcareer.