Service Delivery Manager

South East Coast Ambulance Service NHS Foundation Trust; Langley Green; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading ambulance service in the UK is seeking a Service Delivery Manager to drive operational excellence in patient care. This leadership role involves making crucial decisions for service delivery, collaborating with diverse teams, and implementing improvement strategies. Ideal candidates should be registered clinicians with a commitment to enhancing service standards. The position offers 27 days of annual leave and access to NHS benefits, contributing to a fulfilling career in emergency care.

Benefits

Option to join NHS pension scheme

A minimum of 27 days holiday

Personal and professional development

Salary sacrifice schemes

Access to occupational health services

Award-winning wellbeing hub

NHS discounts

Qualifications

• Must be a registered clinician with relevant qualifications.
• Passion for delivering excellent operational standards is required.

Responsibilities

• Lead 24/7 delivery of services effectively.
• Make critical operational decisions and manage resources.
• Collaborate with internal and external partners for optimal care.
• Implement improvement plans and innovate patient care.

Skills

Operational excellence

Education

Registered clinician (HCPC Paramedics, NMC Registered Nurses or equivalent)

Job description

Are you a registered clinician ready to take the next step in your career? South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is seeking passionate, forward‑thinking professionals to join our team as Service Delivery Managers.

Role Overview

Shape the Future of Patient Care. This is a unique opportunity to step into a senior management role with real authority and impact. As a Service Delivery Manager, you will be at the heart of operational leadership, making real‑time decisions, directing resources and collaborating across clinical, operational and specialist teams to ensure the highest standards of patient care and service performance.

Key Responsibilities

• 24/7 Leadership: hold accountability for the effective delivery of services, ensuring the Trust runs smoothly every day.
• Operational Authority: exercise delegated authority to make critical decisions, reprioritise resources and respond to major incidents.
• Collaboration: work closely with colleagues across Field Operations, Contact Centres, Specialist Operations and external partners in acute NHS Trusts, police and fire services.
• Continuous Improvement: horizon scan for future service needs, develop and implement improvement plans and drive innovation in patient care.
• No Direct Line Management: hold authority to act and instruct across teams, influencing performance and patient flow at every level.

Qualifications and Eligibility

• Registered clinicians (HCPC Paramedics, NMC Registered Nurses or equivalent) with a passion for operational excellence.

Why Join SECAmb?

Create and shape the role. This is a new position—your expertise and vision will help define how we deliver care for years to come.

Andy Rowe, Divisional Director of Operations
Simon Clarke, Head of Operations Integrated Care

Important Notes

• Colleagues who recently interviewed for Band 8a positions as part of the restructure and were not appointable are not eligible to apply for these posts.

Salary range is in line with Agenda for Change pay scales. Successful applicants will be placed at the bottom of the band unless proven relevant NHS or equivalent experience is demonstrated.

Following the revision of current national legislation on vaccination, we strongly recommend patient‑facing positions to be appropriately vaccinated unless medically exempt.

All positions require a Disclosure and Barring Service check appropriate to the role.

Unspent or unfiltered convictions must be declared; shortlisted applicants will receive a self‑declaration form prior to interview.

The Trust is committed to inclusive employment and offers family‑friendly, flexible working arrangements, staff engagement networks and support services. We welcome applications from all backgrounds and encourage under‑represented groups.

We are unable to employ anyone under the age of 18. Some roles may require travel and suitable car insurance.

Applications will be handled via Trac Jobs; applicants should check their Trac Jobs account regularly. The Trust reserves the right to close this vacancy early if sufficient applications are received.

Applications generated largely with AI tools may be excluded. All content must reflect genuine experience and honesty.

Current SECAmb employees applying will move to the terms and conditions of this post. Unsocial hours payments are under the Section 2 agreement.

Benefits

• Option to join NHS pension scheme
• A minimum 27 days holiday each year, increasing after 5 years’ service
• Personal and professional development and training opportunities
• Salary sacrifice schemes for cars or push bikes
• Access to occupational health and counselling services
• Award‑winning wellbeing hub
• Access to NHS discounts offering NHS employees a range of money‑saving deals

About SECAmb

South East Coast Ambulance Service NHS Foundation Trust has a vision to support staff to provide a caring, high quality and efficient urgent and emergency care service to our communities. We are rated Good for care by the Care Quality Commission and continually strive to reach outstanding across all areas. Our workforce of over 4,000 provides services to 4.9 million people across Kent, Surrey, Sussex and North East Hampshire. We handle over one million calls each year to 999 and to NHS 111.