Service Delivery Lead, Health Assessments

Serco Group plc; Watford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global service provider is seeking a Service Delivery Manager in Watford to lead a team of assessors and site coordinators. This role entails ensuring quality service delivery while managing performance and driving improvements. Candidates should have experience in team leadership and delivering performance targets. The company offers a supportive culture, with benefits like a contributory pension scheme, life insurance, and opportunities for professional development.

Benefits

Contributory pension scheme

Life insurance

25 days annual leave

Employee Assistance Programme

Company discounts

Professional development opportunities

Qualifications

• Experience leading and developing teams is essential.
• Must have experience of delivering performance targets.
• Health assessment experience is helpful but not essential.
• Ability to engage and support remote teams is needed.

Responsibilities

• Ensure volumes, quality, and applicable service levels are met.
• Deliver team objectives via robust performance management.
• Facilitate effective communications that support delivery.
• Investigate and resolve customer complaints as needed.
• Support the development and mentoring of staff.

Skills

Experience leading and developing teams

Delivering challenging performance targets

Health Assessment experience

Ability to engage remote teams

Job description

A global service provider is seeking a Service Delivery Manager in Watford to lead a team of assessors and site coordinators. This role entails ensuring quality service delivery while managing performance and driving improvements. Candidates should have experience in team leadership and delivering performance targets. The company offers a supportive culture, with benefits like a contributory pension scheme, life insurance, and opportunities for professional development.