Service Delivery & Improvements Officer

MMP Consultancy; Sevenoaks; On-site; GBP 36,000; Full time

Job summary

A consultancy in the UK is seeking a Service Delivery and Improvements Officer for a permanent role based in Kent. The successful candidate will be responsible for creating and managing service plans to ensure compliance inspections are conducted timely. They will track compliance, coordinate heating installations, and manage relationships with external partners. Strong customer service skills and experience in project management are essential for this role. The position offers a competitive salary of £35,093 per annum.

Qualifications

• Experience of working in a customer-facing service.
• Demonstrable experience of prioritizing competing commitments.
• Excellent organizational skills with the ability to meet tight timescales.

Responsibilities

• Create and manage service plans for compliance inspections.
• Track and manage out-of-date compliance.
• Coordinate heating installation programme schedules.

Skills

Customer service experience

Clear communication skills

Organizational skills

Decision-making ability

Project planning experience

Tools

Microsoft Office

In-house systems

Job description

Overview

MMP Consultancy are looking to recruit a Service Delivery and Improvements Officer on a Permanent basis, based in Kent.

Salary: £35,093 Per Annum

Responsibilities

• Create and manage service plans (gas, air source, cylinders, solid fuel, asbestos, emergency lighting, fire alarms etc) to ensure all compliance inspections and work are properly planned, booked and delivered within required timescales.
• Track, monitor and manage out of date compliance.
• Ensure that all records are properly maintained, accurate and up to date and follow processes to enable effective auditing.
• Plan and coordinate heating installation programme schedules, assessing requirements and overseeing programme processes end to end.
• Support operational business processes and process development for iNHomes and the wider business.
• Propose and implement continuous improvement to drive iNHomes efficiency, developing project plans with senior iNHomes managers and support implementation of change.
• Represent iNHomes in cross departmental meetings.
• Produce key performance data on activities and outcomes as required for Heads of Service/Directors.
• UAT testing for business wide systems and processes.
• Collaborate and communicate effectively with colleagues, partners and contractors to ensure projects are fully delivered and achieve outcomes set.
• Take ownership of challenging messages and difficult conversations with customers, contractors and colleagues to overcome problems, including helping to resolve complaints.

Requirements

• Experience of working in a customer facing service.
• Ability to communicate clearly both orally and in writing.
• Demonstrable experience of prioritising competing commitments and working accurately and methodically under pressure.
• Excellent organisational skills with the ability to meet tight timescales.
• Ability to make decisions based on sound judgement.
• Experience of dealing with challenging behaviour whilst remaining solution focussed.
• Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
• Willingness to keep your own learning up-to-date.
• Experience of working with project plans.