Service Delivery Executive

BDO; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading accountancy and business advisory firm in Bristol is seeking a Service Delivery Executive to enhance client experience and support growth. The ideal candidate will coordinate service delivery for international clients, manage priorities, and build strong relationships. This is a fast-paced role in a collaborative environment, requiring strong client service and organizational skills.

Qualifications

• Client service co-ordination experience ideally in Professional or Financial Services.
• Experience of working with international clients/businesses.
• Ability to build strong relationships with clients and internal teams.

Responsibilities

• Coordinate service delivery for a portfolio of international clients.
• Manage and prioritize multiple deliverables.
• Communicate confidently with senior managers and Directors.

Skills

Client service co-ordination experience

Experience with international clients

Relationship building

Proactivity

Time management

Job description

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine – ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients’ affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they’re experts in following through on top-level instructions and resolving the finer details – all in one straight-forward package. When you join them, you’ll work on some of the world’s most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry.

We’ll help you succeed

Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships.

You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients.

Overview

Join one of BDO’s fastest-growing teams at the heart of our Global Business Services (GBS) division—an agile, high-performing unit within the Business Services and Outsourcing (BSO) stream. GBS partners with some of the world’s most exciting and complex businesses, delivering seamless outsourced accounting, payroll, and compliance solutions across multiple jurisdictions. Our clients span the technology, life sciences, real estate, and financial services sectors, and typically operate with large, multinational footprints.

As we continue to scale, we’re looking for a driven and detail-oriented Service Delivery Executive to help elevate the client experience and support our ambitious growth plans. You’ll be joining a thriving team led by a senior leadership group of two Partners and four Directors, all committed to innovation, collaboration, and excellence.

This is a hands-on, fast-paced role where you’ll be the linchpin in coordinating service delivery for a portfolio of international clients. You’ll need to juggle multiple priorities, communicate confidently, and work proactively to ensure nothing slips through the cracks. Your ability to build strong relationships and stay one step ahead will be key to your success.

Based in our vibrant Bristol office, you’ll be part of a collaborative environment where in-person teamwork is valued—expect to be in the office at least three days a week, working closely with colleagues who are as passionate about client service as you are.

You’ll be someone with:

• Client service co-ordination experience, ideally in Professional or Financial Services
• Experience of working with international clients/businesses
• Ability to build strong relationships with clients, internal teams and overseas service providers
• Proactivity and ability to manage and prioritise work
• Excellent time management and organisational skills, with experience of balancing multiple deliverables across multiple clients simultaneously

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

We can provide the best support for our clients and people when we’re working side by side. Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e ’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise , and we’ll encourage you to build your network , work alongside others , and share your skills and experiences. With a range of multidisciplinary events and dedicated resources , you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.