Service Delivery Co-Ordinator - Upper Completions

Baker Hughes; Scotland; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading energy technology company in the UK seeks a Service Delivery Coordinator - Upper Completions. The role involves managing job activities, coordinating resources, and ensuring delivery aligns with client expectations. The ideal candidate will have a degree in Engineering or equivalent hands-on experience in Upper Completions, along with strong problem-solving and communication skills. The company offers flexible working options and a commitment to employee well-being.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care

Life insurance programs

Tailored financial programs

Voluntary benefits

Qualifications

• Significant hands-on experience in Upper Completions.
• Experience in Service Delivery or Coordination in Upper Completions.
• Previous offshore experience in Upper Completions.

Responsibilities

• Manage job activities across organizational boundaries.
• Coordinate and monitor job activities to meet expectations.
• Act as in-house contact for client job preparation and execution.

Skills

Problem-solving

Communication skills

Teamwork

Education

Bachelor’s degree in Engineering or relevant experience

Job description

Overview

Do you enjoy collaborating with teams to solve complex problems?

Would you like to take ownership of delivering an exceptional service to our customers?

Join Baker Hughes CWI Team

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets.

Responsibilities

• Partner with the best: The Service Delivery Coordinator - Upper Completions role manages the coordination of job activities across organizational boundaries to ensure Baker Hughes executes each job in line with customer expectations and contract Terms and Conditions.
• Contribute by conducting all activities in line with our non-negotiables, applicable processes, and cultural pillars.
• Ensure the assigned contracts/quotes are fully understood and capitalised upon.
• Schedule and dispatch resources in line with job requirements.
• Act as the in-house contact for client job preparation, execution and close out, managing the relationship to ensure business success for Baker Hughes.
• Familiarise yourself with the client’s process for MOC/escalation and follow the proper process when there is risk of not achieving client objectives.
• Coordinate and monitor all job activities as outlined in Manage the Job Cycle across organisational boundaries.
• Escalate issues impacting service delivery; ensure invoices align with contracts/quotes, minimise revenue leakage and support timely cash collection.
• Protect the Health and Safety of our personnel and the environment.

Qualifications

• Have a Bachelor’s degree in Engineering or similar or have significant relevant hands-on Upper Completions experience.
• Have significant experience within Upper Completions.
• Have proven experience within Service Delivery or Coordination in Upper Completions.
• Have previous offshore experience in Upper Completions.
• Be an experienced problem solver with a methodical approach to solving complex customer issues.
• Be able to demonstrate excellent communication skills and the ability to work well in a team.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• One of our core values as a business is collaboration and, as such, whilst flexible work options are available, we believe there is a great benefit of having our teams co-located in one of our many offices across the UK.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, or other protected characteristics.