Service Delivery Administration Hub Manager

Networking Women in the Fire Service; West Yorkshire; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

A UK metropolitan fire and rescue service seeks a Service Delivery Administration Hub Manager to oversee the coordination and delivery of administrative functions. This role includes managing a team across various locations and ensuring that operational crews receive efficient support. The position offers a competitive salary, generous benefits, and the opportunity for hybrid working. The ideal candidate will have strong administration and leadership experience and a commitment to inclusivity and teamwork.

Benefits

Generous holiday entitlement

Family-friendly policies

Local government pension scheme

Free onsite parking

Employee Assistance Program

Gym access

Car salary sacrifice scheme

Qualifications

• Varied administration and organisation experience.
• Experience supervising and leading a team is desirable.
• Commitment to outstanding service.

Responsibilities

• Manage co-ordination and delivery of the Service Delivery Administration Hub.
• Ensure efficient administration service to operational crews.
• Contribute to an inclusive and caring work environment.

Skills

Administration experience

Organisational skills

Supervisory experience

Team management

Job description

Service Delivery Administration Hub Manager.

Permanent, 37 hours per week.

Fire Service Headquarters / Hybrid Working.

£34,434 to £37,280 per annum.

Following a review of the service delivery administration function, an exciting opportunity has arisen for the post holder to be responsible for and manage the co-ordination and delivery of the Service Delivery Administration Hub. This role is key to ensure the administration service provided to the station-based service delivery function is efficient, visible and meets the needs of our customers including our operational crews and the communities we serve.

We are looking for someone with varied previous administration and organisation experience, who shares our core values and is committed to providing an outstanding service. Experience of supervising and leading a team is desirable as this will be a key element of the role, managing a team across a number of different work locations.

We offer an excellent package including generous holiday entitlement, family friendly policies, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme.

The successful candidate will work a 37-hour week flexible working arrangement, including hybrid working. Whilst you will be required to work from our offices for parts of your initial training, after this you’ll work both in the office and from home as part of our ‘hybrid’ working model. Therefore, applicants must have a reliable home internet connection.

The post is subject to a Standard Disclosure and Barring Service Check.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life – just as long as you can show commitment to our values such as integrity and teamwork.

For further details and to apply online please visit www.wyfs.co.uk/careers. Closing date for all applications is Sunday 1st February 2026.

We are an equal opportunities employer; we value and celebrate equality, diversity & neurodiversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially & ethnically diverse applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. We are a ‘Real Living Wage’ employer.

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.