Service & Data Excellence Coordinator

Luxottica; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global leader in eyewear design and distribution is seeking a Service & Data Excellence Coordinator for a 12-month fixed-term role in London. This position requires expertise in supply chain operations, strong knowledge of SAP, and advanced Excel skills, including Power Query. You will be responsible for ensuring seamless service by managing open orders, monitoring delays, and providing timely information to stakeholders. Ideal candidates will have excellent communication skills and a proactive mindset.

Qualifications

• Experience in supply chain operations, customer service coordination, or data/reporting roles.
• Strong knowledge of SAP, BI tools, and supply chain data.
• Advanced Excel skills (Power Query experience is a strong advantage).

Responsibilities

• Acting as the coordination point between fulfilment centres, supply chain teams, and business units.
• Monitoring and reporting on open orders, back orders, and service-impacting delays.
• Communicating order delays and supplier issues to customer service and supply chain teams.

Skills

Supply chain operations

Communication skills

Analytical skills

Customer service coordination

Tools

SAP

BI tools

Excel

Power Query

Job description

As our Service & Data Excellence (SDE) Coordinator - Contact Lenses, you’ll play a key role in ensuring seamless service and data accuracy across our EMEA Supply Chain organization. Acting as the central link between fulfilment centres and business units, you’ll provide visibility on product availability, manage open orders, and support stakeholders with timely, reliable information. This is a 12‑month fixed‑term assignment based in London, offering you the opportunity to make a measurable impact in a dynamic, collaborative environment.

Who are we?

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our portfolio includes iconic brands such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa, alongside trusted vision care brands like Varilux, Crizal, Eyezen, Stellest, and Transitions. Operating in over 150 countries, we deliver high‑quality vision care and best‑in‑class shopping experiences through retail networks and leading e‑commerce platforms.

What you’ll be doing

• Acting as the coordination point between fulfilment centres, supply chain teams, and business units.
• Monitoring and reporting on open orders, back orders, and service‑impacting delays.
• Communicating order delays and supplier issues to customer service and supply chain teams.
• Managing urgent service requests within agreed SLAs to protect customer commitments.
• Collecting, consolidating, and validating SAP and BI data for service and availability reporting.
• Supporting reporting automation and data preparation using Excel and Power Query tools.
• Providing clear and timely information to stakeholders regarding service performance and order status.

What you’ll need

• Experience in supply chain operations, customer service coordination, or data/reporting roles.
• Strong knowledge of SAP, BI tools, and supply chain data.
• Advanced Excel skills (Power Query experience is a strong advantage).
• High attention to detail and strong analytical skills.
• Excellent communication and stakeholder management skills, with a proactive and solution‑oriented mindset.