Service Coordinator - Homelessness Supported Housing

Glow; Stoke-on-Trent; On-site; GBP 27,000; Full time

Job summary

A local charity supporting homeless individuals seeks a Service Coordinator to provide compassionate support for adults facing challenges like homelessness and mental health issues. The role includes developing tailored support plans and coordinating with multi-agency teams. Candidates should have experience in similar environments and possess strong communication and organizational skills. A full UK driving licence and DBS check are required. The position offers a flexible work environment and various employee benefits.

Benefits

Discounts at high-street retailers

Discounted gym membership

Annual leave purchase scheme

Flexible working arrangements

Employee Assistance Programme

Occupational Health services

Qualifications

• Experience working with confidential information and data protection laws.
• Full UK driving licence with own vehicle for work purposes is essential.
• DBS check is required.

Responsibilities

• Support customers with complex needs including homelessness.
• Coordinate access to services and develop support plans.
• Keep accurate records and stay updated on housing laws.

Skills

Experience supporting adults with complex needs

Compassion for people affected by homelessness

Great communication skills

Problem-solving skills

Strong organisation and time management skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Overview

Salary £26177.99 a year

Location: Stoke on Trent

Hours per week: 37.5

Contract type: Permanent

This is a Permanent, Salaried vacancy that will close in 22 days at 23:59 BST.

The role

As a Service Coordinator you’ll support customers who have complex needs and/or are experiencing multiple disadvantage including: substance use, mental health, offending and rough sleeping/homelessness. You’ll coordinate their access to a wide range of services and lead on the design and delivery of a service coordination plan alongside the customer and other essential agencies.

Job Requirements

• Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
• Empower customers to regain independence and help them understand what it takes to manage their own tenancy.
• Work closely with the multi-agency team and support network to strengthen support.
• Develop and design tailored service/support plans.
• Keep clear, accurate records and stay up to date on housing and safeguarding laws.
• Work alongside the Support Team Leader to promote Concrete’s services, build community relationships and monitor service impact.

What We’re Looking For

• Experience supporting adults with complex needs such as substance misuse, homelessness and ill mental health.
• Experience working with confidential and complex information, following data protection laws.
• Genuine compassion for people affected by homelessness and an understanding of the barriers they face.
• Have an understanding of all Microsoft applications including Outlook, Word, Excel and Access.
• Great communication and problem-solving skills.
• Strong organisation and time management skills and the ability to prioritise high-risk cases.
• Full UK driving licence with own vehicle for work purposes is essential.
• DBS check is required.

We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go, so we might close the application process early if we find the right person.

#Stoke #StokeonTrent #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Who We Are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn't Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• We offer flexible working, to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
• We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
• A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
• Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
• Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
• Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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