Service Coordinator Fire & Security

Alphatech Resources; Witham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A resource management company in the United Kingdom is looking for a Scheduler & Planning Coordinator to enhance operational efficiency. The successful candidate will coordinate engineers and subcontractors, manage scheduling, and maintain communication with clients and tenants. Strong organizational and time-management skills, along with experience in scheduling or diary coordination, are essential. Join a supportive team committed to client satisfaction and operational improvements.

Benefits

Full training provided

Opportunities for development

Supportive team environment

Qualifications

• Strong organisational and time-management skills.
• Experience in scheduling or diary coordination is preferred.
• Confident communicator with clients and tenants.

Responsibilities

• Schedule all jobs for engineers and subcontractors.
• Allocate engineers based on job requirements.
• Coordinate engineer collection or delivery of materials.

Skills

Organisational skills

Time-management

Communication

Multi-tasking

Tools

Scheduling/CRM systems

Job description

We are currently looking for an organised and proactive Scheduler & Planning Coordinator to join our operations team. This is a key role responsible for ensuring efficient planning, engineer allocation, and smooth communication with clients and tenants. If you thrive in a fast‑paced environment and enjoy coordinating people, tasks and deadlines, we’d love to hear from you.

What You’ll Be Doing

• Schedule all jobs for engineers and subcontractors.
• Allocate engineers based on job duration, location, qualifications, and material readiness.
• Send appointment confirmation emails to clients for email/quotation‑based jobs.
• Identify material requirements and request materials from the Estimating Manager;
• Coordinate engineer collection or delivery of required materials.
• Rebook no‑access jobs as notified by the Job Card Coordinator and update Systems.
• Notify the Job Coordinator when jobs must be scheduled past target dates to support SLA compliance.

Additional Responsibilities

• Handle engineer calls relating to unsatisfactory EICRs and book follow‑up works within the 21‑day requirement.
• Add appointment dates into the EICR tracker, ensuring first appointments are booked 8‑10 weeks before due dates.
• Confirm tenant appointments via email.
• Act as the first point of contact for tenants wishing to rearrange appointments.

What We’re Looking For

• Strong organisational and time‑management skills.
• Experience in scheduling, planning, or diary coordination (preferred).
• Confident communicator with engineers, clients, and tenants.
• Good IT skills; experience with scheduling/CRM systems is beneficial.
• Able to manage multiple tasks and priorities in a busy environment.

Why Join us?

• Be part of a supportive team in a growing business.
• A role where your work directly improves operational efficiency and client satisfaction.
• Full training provided and opportunities for development.