Service Coordinator Fire & Security

Alphatech Resources; Pleasley Vale; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing services company in the UK is seeking a Scheduler & Planning Coordinator to join its operations team. This role involves scheduling jobs for engineers, allocating resources efficiently, and ensuring excellent communication with clients and tenants. Ideal candidates will have strong organisational skills, experience in planning or scheduling, and the ability to handle multiple priorities effectively. The position offers opportunities for development in a supportive team atmosphere.

Benefits

Full training provided

Opportunities for development

Qualifications

• Experience in scheduling, planning, or diary coordination preferred.
• Confident communicator with engineers, clients, and tenants.
• Able to manage multiple tasks and priorities in a busy environment.

Responsibilities

• Schedule jobs for engineers and subcontractors.
• Allocate engineers based on various factors.
• Handle engineer calls and manage follow-up works.

Skills

Organisational skills

Time-management skills

Communication skills

IT skills

Multi-tasking capabilities

Tools

Scheduling systems

CRM systems

Job description

We are currently looking for an organised and proactive Scheduler & Planning Coordinator to join our operations team. This is a key role responsible for ensuring efficient planning, engineer allocation, and smooth communication with clients and tenants. If you thrive in a fast‑paced environment and enjoy coordinating people, tasks and deadlines, we’d love to hear from you.

What You’ll Be Doing

• Schedule all jobs for engineers and subcontractors.
• Allocate engineers based on job duration, location, qualifications, and material readiness.
• Send appointment confirmation emails to clients for email/quotation‑based jobs.
• Identify material requirements and request materials from the Estimating Manager.
• Coordinate engineer collection or delivery of required materials.
• Rebook no access jobs as notified by the Job Card Coordinator and update Systems.
• Notify the Job Coordinator when jobs must be scheduled past target dates to support SLA compliance.

Additional Responsibilities

• Handle engineer calls relating to unsatisfactory EICRs and book follow‑up works within the 21‑day requirement.
• Add appointment dates into the EICR tracker, ensuring first appointments are booked 8-10 weeks before due dates.
• Confirm tenant appointments via email.
• Act as the first point of contact for tenants wishing to rearrange appointments.

What We’re Looking For

• Strong organisational and time‑management skills.
• Experience in scheduling, planning, or diary coordination (preferred).
• Confident communicator with engineers, clients, and tenants.
• Good IT skills; experience with scheduling/CRM systems is beneficial.
• Able to manage multiple tasks and priorities in a busy environment.

Why Join us?

• Be part of a supportive team in a growing business.
• A role where your work directly improves operational efficiency and client satisfaction.
• Full training provided and opportunities for development.