Service coordinator

Infra Red Services; Welshpool; On-site; GBP 44,000; Full time

Job summary

A growing service provider in Welshpool is seeking a Service Coordinator to manage job scheduling and client interactions. The ideal candidate has experience in service coordination and strong communication skills. This full-time permanent role offers a starting salary of $90k plus performance incentives, along with professional development opportunities and a supportive work culture.

Benefits

Competitive salary

Professional development opportunities

Free on-site parking

Friendly team culture

Monthly RDOs

Qualifications

• Proven experience in a similar Service Coordinator, Scheduler, or Operations Support role.
• Strong organisational and multitasking skills.
• Adherence to strict health and safety protocols.

Responsibilities

• Coordinate and schedule service jobs for electrical technicians.
• Act as the first point of contact for client enquiries.
• Monitor and update job progress and compliance documents.

Skills

Organisational skills

Multitasking skills

Excellent communication

Customer service abilities

Proficiency with job management systems

Tools

Microsoft Office

Salesforce

simPRO

ServiceM8

Dynamics365

Job description

Overview

The Role — As our Service Coordinator, you will be the linchpin of our busy field service team—ensuring that jobs are scheduled efficiently, clients are kept well-informed, and our field technicians have the support they need to deliver top-tier service. Your role will involve a combination of scheduling, job tracking, communication with clients and technicians, and assisting in administrative tasks related to service delivery.

Key Responsibilities

• Coordinate and schedule service jobs for our electrical technicians
• Act as the first point of contact for client enquiries and job requests
• Allocate resources and manage job priorities in a fast-paced environment
• Liaise with site staff, project managers, and suppliers as needed
• Ensure accurate and timely data entry in our job management and reporting systems
• Support the preparation of quotes, invoices, and service reports
• Monitor and update job progress, compliance documents, and safety checklists

What We’re Looking For

• Proven experience in a similar Service Coordinator, Scheduler, or Operations Support role
• Previous experience in the electrical or building services industry (desirable)
• Strong organisational and multitasking skills
• Excellent communication and customer service abilities
• Adherence to strict health and safety protocols
• Proficiency with job management systems and Microsoft Office suite; experience with Salesforce, simPRO, ServiceM8, Dynamics365 or similar is advantageous
• A proactive mindset and ability to adapt in a fast-moving environment

What We Offer

• A full-time permanent role in a supportive and growing business
• Competitive remuneration based on experience; starting salary of $90k PA + super with additional KPI-based performance incentives
• Professional development opportunities and career progression including a fully funded training program to upskill
• Work on premium accounts and blue chip property
• A friendly, team-oriented culture in a modern office
• Monthly RDOs
• Free on-site parking and convenient Welshpool location

How to Apply

If you’re ready to take the next step in your coordination career and be part of a respected team in the commercial electrical space, apply now with your updated resume and a brief cover letter outlining your relevant experience.