Service Coordinator

Kingston Barnes Ltd; Warmley; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading service provider in Warmley is seeking a Service Contract Coordinator for a fixed-term contract, with potential for permanence. Responsibilities include preparing service quotations, monitoring and renewing contracts, and managing customer inquiries. Candidates should possess strong IT skills, excellent communication abilities, and experience in service coordination. The role offers a competitive salary of up to £27,000 per year and requires eligibility to work in the UK.

Benefits

23 days holiday plus Bank Holidays

Potential for permanent position

Qualifications

• Previous experience in service coordination, contract administration, or sales support is desirable.
• Strong IT skills, particularly with Microsoft Office and CRM/ERP systems.
• Excellent communication skills, both verbal and written.

Responsibilities

• Prepare and issue quotations for service agreements.
• Monitor, track, and renew customer contracts in a timely manner.
• Act as the main point of contact for contract-related queries.
• Manage pre-qualification questionnaires, certificates, and tender documents.

Skills

Experience in service coordination

Strong IT skills

Excellent communication skills

Attention to detail

Experience with tender documentation

Tools

Microsoft Office

CRM/ERP systems

Job description

Service Contract Coordinator - 1-Year FTC (Potential to Become Permanent)

Location: Warmley

Salary: Up to £27,000 per year

Hours: 37.5 hours per week

Holiday: 23 days + Bank Holidays (increases with service)

We are seeking a highly organised and customer-focused Service Contract Coordinator to join a busy and growing service department on a 12-month fixed-term contract, with a strong possibility of becoming permanent. This is a varied and rewarding role supporting contract renewals, quotations, documentation, scheduling, and customer communication.

Key Responsibilities

Service Contract & Sales Support

• Prepare and issue quotations for service agreements.
• Monitor, track, and renew customer contracts in a timely manner.
• Maintain accurate records, renewal logs, and reporting documentation.
• Set up new contract numbers and ensure all customer data is up to date.

Customer Service & Communication

• Act as the main point of contact for contract-related queries.
• Respond to customer enquiries by email, phone, and online submissions.
• Support the resolution of contract or invoice-related issues.
• Assist with documentation required for audits, compliance, and submissions.

Administrative & Coordination Duties

• Manage pre-qualification questionnaires, certificates, and tender documents.
• Track upcoming service due dates and liaise with the operations team for scheduling.
• Raise work orders and process job sheet requests.
• Work closely with the accounts team on invoicing, credit notes, and aged debt.
• Maintain accurate logs of purchase orders and contract documentation.

Skills & Experience

• Previous experience in service coordination, contract administration, or sales support is desirable.
• Strong IT skills, particularly with Microsoft Office and CRM/ERP systems.
• Excellent communication skills, both verbal and written.
• High level of attention to detail and organisational ability.
• Experience with tender documentation or PQQs is a bonus.

About You

• Methodical, structured, and able to manage multiple priorities effectively.
• A confident communicator who builds positive rapport with customers and internal teams.
• Analytical and objective, able to present information clearly.
• A supportive team player with a proactive and flexible approach.
• Thrives in a dynamic environment with varied responsibilities.

Additional Information

• DBS checks will be required.
• Applicants must be eligible to work in the UK.