Service Coordinator

Luton Bennett; South Ribble; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A successful manufacturer of forklift trucks is seeking a Service Coordinator in Leyland, Lancashire. This hybrid role involves managing and coordinating service engineers for breakdowns and planned work, ensuring excellent customer service and effective communication. Candidates should have prior experience in coordinating roles and possess strong IT and customer service skills. The position offers a salary of £28,000 to £32,000 plus benefits including a bonus and training.

Benefits

10% Annual Bonus

Pension

25 Days Holiday

Bank Holidays

Life Assurance

Laptop

Training

Qualifications

• Experience in a coordinating, scheduling, controller, or admin role.
• IT skills are essential.
• Excellent customer service skills.

Responsibilities

• Liaise and organise service engineers with breakdowns and planned service work.
• Maintain accurate data.
• Arrange and plan any work required.
• Provide effective communication to the customer via phone and email.
• Liaise with Service Managers to produce service schedules.

Skills

Customer service skills

IT skills

Job description

Overview

Service Coordinator (Scheduler/Controller/Customer Service) – Leyland, Lancashire

Hybrid Working – 3 Days Office & 2 Home Working

8am to 4.30pm Monday to Thursday & 8am to 4pm Friday (39 hours a week)

£28,000 to £32,000 + 10% Annual Bonus + Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Laptop + Training

Service Coordinator position available in a highly successful manufacturer of forklift trucks. You’ll enjoy working in a people focussed business in a world leading company offering excellent training and support.

Part of a team in the Leyland Service Centre you will be responsible for managing and controlling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You'll also produce quotations and deal with any queries. You’ll work closely with service engineers, supervisors and service managers.

Responsibilities

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

The Person

• Experience in a coordinating, scheduling, controller, admin, customer service role
• IT skills
• Excellent customer service skills