Service Coordinator

VMCS; Milton Keynes; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading global robotics company is seeking a Service Coordinator in Milton Keynes. In this role, you will oversee service operations across the UK and Ireland, ensuring compliance and championing customer satisfaction. You will be responsible for managing warranty cases, coordinating Root Cause Analysis activities, and maintaining proactive communication with customers. This position requires a strong organizational capacity, excellent communication skills, and proficiency in key industry tools. A full UK work authorization is needed. This role is office-based, emphasizing teamwork and collaboration.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Competitive contributory pension scheme

Life assurance

Flexible benefits scheme

Private medical cover

Generous bonus scheme

Qualifications

• Experience in an industrial or technical services environment is preferred.
• Demonstrate high ownership of tasks with a positive mindset.
• Familiar with service agreements and compliance requirements.

Responsibilities

• Manage end-to-end warranty cases and ensure compliance with ABB's standards.
• Coordinate Root Cause Analysis activities and maintain proactive customer communication.
• Prepare quotations, process orders, and ensure timely invoicing.

Skills

Experience in service coordination or operations

Strong organizational skills

Professional communication skills

Ability to manage multiple priorities

Computer literacy, proficiency in SAP, Salesforce and Excel

Education

Current and valid UK VISA/work permit

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we will give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position Reports To Service Center Operations Manager

Your Role And Responsibilities

We are seeking a Service Coordinator to join our dynamic team at ABB’s Robotics. In this role, you will be responsible for the coordination of onsite reactive, preventative and post-preventative engineering activities across the UK and Ireland. You will be responsible for ensuring full compliance with ABB’s and customer standards, policies, and procedures. Acting as the single point of contact during service execution, between engineers and the customer - this role champions customer satisfaction, resource optimization, and service excellence. The role requires a strong level of professionalism to exceed customer expectations in managing first time fix rates and dynamic scheduling ability.

This role is to join a team of experienced Service Coordinators to optimize allocation of Field Service Engineers and intervention delivery. Please note that the work model for the role is on-site, which means working at our Milton Keynes office 5 days per week.

Our team dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work — your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role And Responsibilities

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Manage warranty cases end-to-end, including eligibility validation, replacement part orders, engineer visit coordination, and accurate case closure in ABB systems
• Coordinate and oversee Root Cause Analysis (RCA) activities, including initiating RCA requests, arranging product retrieval, handling logistics documentation, and tracking progress
• Maintain proactive customer communication throughout RCA processes, providing updates on findings, timelines, and outcomes
• Plan and support the implementation of Service Information (SI) updates, ensuring correct installation and timely completion of all SI-related documentation
• Collaborate with back-office and field service teams to ensure smooth execution of service interventions at customer sites
• Support Reactive Service Operations by logging service cases, preparing quotations, processing purchase orders, and coordinating engineer dispatch
• Ensure accurate and timely invoicing following service completion, maintaining high operational and administrative quality standards

Qualifications For The Role

• Experience in service coordination or operations, preferably in an industrial or technical services environment
• Strong organizational, self-management, and problem-solving skills
• Professional communications skills, which includes demonstrating high ownership of your tasks and having a positive ambassador mindset
• Ability to manage multiple priorities and coordinate with cross-functional teams
• Working knowledge of service agreements, safety standards, and compliance requirements
• Computer literacy, proficiency in SAP, Salesforce and Excel
• You hold a current and valid UK VISA/work permit

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, cycle to work and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Office based flexible working
• Private medical cover
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in the UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More About Us

ABB Robotics & Discrete Automation Business Area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.