Service Coordinator

The Recruiters Room; Fleet; On-site; GBP 28,000 - 30,000; Full time

Job summary

A local recruitment agency in Fleet is seeking a Service Coordinator to manage service administration tasks. The role involves customer communication, scheduling for engineers, and financial tasks using QuickBooks. Ideal candidates will have strong communication skills, computer proficiency, and a positive attitude. This full-time position offers a salary of £28,000, increasing to £30,000 after probation.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in MS Office, Excel, and Outlook.
• Experience in QuickBooks or similar accounting software.

Responsibilities

• Communicate with customers and maintain CRM systems.
• Manage work schedules for Service Engineers.
• Raise purchase orders and invoices using QuickBooks.

Skills

Communication skills

Computer proficiency

Customer service

Education

GCSE English and Math's (preferred)

Tools

QuickBooks

MS Office

Excel

Job description

Overview

Service Coordinator – Fleet · Full time, Permanent · £28,000, increasing to £30,000 after successful passing of probation

We are seeking local candidates who can answer YES to the following questions and would like to join a fantastic company that has seen superb growth in recent years. The successful applicant will join the Service and Repairs Department and report to the Service Manager.

• Do you have experience in working within a fast-paced service administration/service coordination role?
• Do you live locally to Fleet and are happy to work from an office 5-days per week?
• Are you experienced in managing work schedules for engineers?
• Are you also experienced in quoting for work, raising POs and invoicing?

IF you can say YES to all of the above, then we would definitely like to hear from YOU!

We are keen to engage with local candidates who can ideally answer YES to all of the above questions. This is an opportunity to be part of a lovely team where the person will be responsible for carrying out administration duties across the Service and Repairs Department and reporting to the Service Manager.

Duties

• Communicating with customers and maintaining internal CRM and database systems.
• Assisting with H&S RAMS in coordination with H&S manager.
• Managing work schedules for Service Engineers.
• Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors.
• Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software.
• Raising invoices, as required, for repairs/call outs using QuickBooks accounting software.
• Supporting colleagues during holidays/sickness/busy periods.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by Line Manager/Director.

Education and/or Work Experience Requirements

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office, Excel and Outlook).
• Preferred experience in QuickBooks or similar accounting package.
• Qualifications in GCSE English, Math's preferred, but relevant job experience can also be suitable.
• Preferred experience in service delivery, office organisation and business processes.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with high levels of concentration.
• Ability to maintain regular and punctual attendance.
• Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues.
• Must be able to work as part of a team.
• Must be able to lift and carry small packages.

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