Service Coordinator

Veolia; City Of London; On-site; GBP 31,000; Full time

Job summary

A leading environmental services company in London seeks a dedicated individual to manage service delivery in a dynamic environment. Responsibilities include allocating work, communicating with stakeholders, and ensuring compliance with legal standards. The ideal candidate has waste or transport experience, excellent communication skills, and the ability to manage a busy workload. With a commitment to employee wellbeing, the company offers comprehensive benefits alongside competitive salary.

Benefits

25 days of annual leave

Company pension scheme

Discounts on various retailers

Support resources for health

One paid volunteering day

Ongoing training and development

Qualifications

• Previous experience operating within a similar industry.
• Ability to work at a fast pace and manage multiple tasks.
• Good communication with drivers and customers.

Responsibilities

• Manage service delivery, including work allocation to vehicles/routes.
• Communicate with customers and stakeholders while updating status.
• Complete debriefs with staff and report necessary actions.
• Engage with drivers, supporting them in addressing route issues.
• Report safety concerns and ensure compliance with legal standards.

Skills

Experience in waste/transport/logistics

Understanding of transport compliance and WTD

Good communication skills

Ability to organise workload

Experience with quality management systems

IT Skills and adaptability to Google systems

Job description

Salary: £30,411.78 per annum with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm

Location: East London, E14 6RH

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for:

• Previous experience operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace.
• Working with a quality management system e.g. ISO Managing transport compliance.
• Experienced IT Skills, and the ability to adapt to Google operating systems.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.