Service & Compliance Coordinator

DFS Furniture; Alfreton CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading furniture retailer in the UK is seeking a Service Operations Coordinator to manage service parts efficiently across the business. This role is crucial for maintaining accuracy and communication throughout the service parts process, from request to dispatch. You'll work closely with manufacturing and distribution teams while leading a small group of service operatives to ensure high standards of service and operational performance. If you're detail-oriented and enjoy a role that supports efficiency, we'd love to hear from you.

Responsibilities

• Coordinate service parts expedited within required lead time.
• Administer service parts process from raising to dispatch.
• Communicate delays from factory to stakeholders.
• Ensure accuracy of reported data.
• Identify trends in service data.

Job description

Job Summary

The Service Operations Coordinator plays a critical role in ensuring that service parts are managed, tracked, and delivered efficiently across the business. This position is responsible for maintaining high standards of accuracy, compliance, and communication throughout the service parts process from initial request to dispatch and receipt. Working closely with manufacturing sites, distribution centres, and key stakeholders, the role supports operational performance by identifying trends, resolving delays, and maintaining essential documentation and certifications. Additionally, the position leads a small team of service operatives, promoting a quality-focused and well-organised service environment that meets the evolving needs of the business.

Responsibilities / Accountabilities:

• The raising and coordinating of service parts expedited within the required lead time of the business
• Ensure that service parts are fully accounted for and administered throughout the whole process, from raising to dispatch and arrival at the CDC or required store
• Ensure delays are communicated in a timely manner from factory through to the relevant stakeholders
• Accurate reporting of data, and ensuring the data is accurate in itself
• Being able to identify trends that may occur within the service data
• Ensuring an effective...