Service Charge Analyst - Human Resources - Croydon - Sanctuary Personal

Sanctuary Personnel Ltd; Croydon; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A UK housing provider is looking for a Service Charge Analyst to join their Human Resources team. You will manage service charge calculations and customer queries, ensuring compliance with legislation. Candidates should have experience in service charge analysis and strong communication skills. This hybrid role offers a competitive pay rate.

Qualifications

• Demonstrable experience in service charge analysis, ideally across residential and commercial portfolios.
• Strong understanding of current housing legislation and sector best practices.
• Excellent written and verbal communication, with a high level of numerical and financial literacy.

Responsibilities

• Calculate, construct, and issue both estimated and actual service charges.
• Resolves complex queries and disputes from residents.
• Prepare documentation for First Tier Tribunal hearings.

Skills

Service charge analysis

Customer service orientation

Organizational skills

Communication

Numerical literacy

Job description

Service Charge Analyst – Human Resources

Location: Croydon or Sittingbourne (Hybrid: 3 days in-office – Tues/Wed/Thurs, 2 days WFH – Mon/Fri)

Contract: Initial 9-week contract

Hours: 35 hours per week

Pay Rate: PAYE: £21.92 per hour | Umbrella: £28.04 per hour

Sanctuary Personnel is currently looking for an experienced Service Charge Analyst to join the Human Resources team at Southern Housing. This is a fantastic opportunity to contribute to the ongoing transformation of service charge delivery within one of the UK’s leading housing providers.

Role Overview:

Reporting to the Service Charge Manager, you will play a key role in delivering a high-quality service to both service charge payers and internal stakeholders. The post involves close collaboration across departments to ensure the accurate and timely setting of service charges, particularly in more complex or challenging cases.

Key Responsibilities:

• Calculate, construct, and issue both estimated and actual service charges in line with legal, contractual, and internal requirements.
• Deliver a customer-focused service by effectively resolving complex queries, complaints, and disputes from residents.
• Prepare comprehensive documentation for First Tier Tribunal hearings and attend as needed.
• Identify and recommend improvements in service charge calculation processes and resident communication.
• Work collaboratively across the service charge function to share knowledge and improve consistency and resilience.

Requirements:

• Demonstrable experience in service charge analysis, ideally across residential and commercial portfolios.
• Strong understanding of current housing legislation and sector best practices.
• Proven organisational skills with the ability to manage competing priorities and meet tight deadlines.
• Excellent written and verbal communication, with a high level of numerical and financial literacy.
• Strong customer service orientation, with confidence in managing complex resident interactions.
• Experience engaging with councillors, community stakeholders, and external partners is desirable.

Why Choose Sanctuary Personnel?

Sanctuary Personnel offers exceptional support to help you thrive in your role. With nearly a decade of expertise, over 1000 five-star reviews, and award-winning services, we’re committed to connecting professionals with opportunities that make a real difference.