Service Analyst

Rutland County Council; Oakham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority is seeking a Service Analyst to provide top-tier IT support and enhance user experience. The successful candidate will be responsible for diagnosing technical issues, fulfilling service requests, and optimizing service delivery within a dynamic team. Applicants should have help desk experience, solid knowledge of Windows OS, Microsoft 365, along with excellent communication skills. The position supports hybrid working for a balanced work-life experience.

Benefits

Flexible working arrangements

Local Government Pension

Generous annual leave

Opportunities for professional development

Commitment to health and wellbeing

Qualifications

• Experience in a help desk or technical support role.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Excellent communication skills with a customer-focused attitude.
• A flexible approach, be proactive, and have a drive to improve services.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues.
• Fulfil service requests like account setups and device deployments.
• Monitor and report on SLA performance and service desk metrics.
• Support asset management and maintain compliance.
• Promote self-service and automation to enhance efficiency.
• Engage users with empathy, clarity, and professionalism.

Skills

Help desk experience

Windows OS

Microsoft 365

Basic networking

Excellent communication

Job description

Be part of something exciting – help shape the future of digital at Rutland! Are you passionate about delivering top-tier IT support and making a real impact on user experience? Rutland County Council is looking for a Service Analyst to join our dynamic Digital and Information Technology team.

As the first point of contact for technical support, you’ll be at the heart of our service desk – resolving issues, fulfilling requests, and driving service improvements. You’ll work closely with ICT colleagues to analyse performance, optimise service delivery, and champion a customer‑first approach.

About the role…

As a Service Analyst in our Service Delivery team, you’ll play a key role in supporting the staff of Rutland County Council, providing IT solutions and introducing new technologies. Duties will also include:

• Diagnose and resolve hardware, software, and connectivity issues
• Fulfil service requests like account setups and device deployments
• Monitor and report on SLA performance and service desk metrics
• Support asset management and maintain compliance
• Promote self‑service and automation to enhance efficiency
• Engage users with empathy, clarity, and professionalism

About you…

To be successful you will need to have:

• Experience in a help desk or technical support role
• Strong knowledge of Windows OS, Microsoft 365, and basic networking
• Excellent communication skills with a customer‑focused attitude
• A flexible approach, be proactive, and have a drive to improve services

Why join Rutland?

At Rutland County Council, you’ll be part of a supportive and forward‑looking team where your ideas and enthusiasm can make a real difference. We’re investing in our people, our technology, and our future, this is your opportunity to be part of it.

If you’re ready to grow your career and play a key role in securing and shaping Rutland’s digital future, we’d love to hear from you.

The Service Analyst interviews will be held during week commencing 26 January 2026. Please be advised this could be subject to change, in which case we will give appropriate notice.

We will be reviewing applications on a regular basis and inviting those who meet our essential person specification criteria to interview. If you’re interested in this role, we strongly encourage you to apply without delay.

Our offer to you:

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.

We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.

Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice. As well as working from home, we feel it is important that you have the opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.

Find out more:

To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Jason Haynes on 01572 720962 or at [e-mail].

How to apply:

Click on the apply button which will redirect you to the Jobs Go Public (JGP) site where we handle all our vacancies. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account, you will be guided through the set up process. Access to an account is necessary, as all updates regarding your application will be sent via the JGP site to the email you have used to register.

If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at [e-mail].

Please be aware that in the event of a high volume of applications, we may close this vacancy before the advertised closing date.

All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.