Service Analyst

Redline Group; Ashby-de-la-Zouch; On-site; GBP 30,000 - 45,000; Full time

Job summary

A globally recognized technology business in the transport industry is seeking a Service Analyst in Ashby-de-la-Zouch. The ideal candidate will serve as a crucial link among customers, technical teams, and management, ensuring efficient issue resolution and accurate reporting. Key responsibilities include monitoring technical issues, reviewing engineer timesheets, and responding to customer queries. This role offers a unique opportunity to contribute to innovative systems supporting public transport networks across the UK and beyond.

Qualifications

• Experience in technical analysis or service management.
• Strong communication skills for customer interaction.
• Ability to analyze data and resolve issues efficiently.

Responsibilities

• Monitor customer technical issues and downloads.
• Review engineer timesheets for priority tasks.
• Track and report faults to engineering teams.
• Manage fault levels and verify genuine issues.
• Respond to customer queries promptly and professionally.

Job description

An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport environments.

As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting.

Key Responsibilities

• Monitor customer downloads and investigate potential technical issues
• Review engineer timesheets to ensure priority tasks are being addressed
• Track faults across multiple systems, ensuring they are correctly reported and allocated to engineering teams.
• Manage fault levels, verifying genuine issues and liaising with technical teams regarding known product behaviours.
• Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues.
• Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date.

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